Watchguard Products and Support
February 05, 2025

Watchguard Products and Support

Joshua Jackson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Panda Security for Desktops (legacy product)

Modules Used

  • WatchGuard AuthPoint
  • WatchGuard Network Security
  • WatchGuard Endpoint Security

Overall Satisfaction with Watchguard Endpoint Security

We use Watchguard as our network firewall. Watchguard addresses our security concerns, network traffic, and is the first line of defense for us.

Pros

  • Customer support
  • Site to site VPN
  • Reliability

Cons

  • Too many portals for similar functions.
  • Access point configuration can be confusing
  • EDPR feels very limited
  • Negative-clearing a false positive can be a pain.
  • Positive-traffic management is clear
  • Positive-policy builder on our firebox is user friendly
I have yet to work with a partner for purchase, but I have had experience with renewal. We use BlueAlly and they are excellent. I also had to contact support for a temporary access key and Watchguard was very helpful.
I have yet to see where I can manage all of my products in one place. Watchguard support/cloud is great for access points and a little bit of EDPR. I still have to manage our firebox by logging into the web UI.
I don't feel like you can manage every product from the cloud console. I still use the web UI for our firebox and EDPR is hard to manage as well. Each portal has their own positives but there really isn't an all in one.
Watchguard EDPR is on par with the others. They essentially all do the same thing, but Watchguard has great visibility.

Do you think Watchguard Endpoint Security delivers good value for the price?

Yes

Are you happy with Watchguard Endpoint Security's feature set?

Yes

Did Watchguard Endpoint Security live up to sales and marketing promises?

Yes

Did implementation of Watchguard Endpoint Security go as expected?

I wasn't involved with the implementation phase

Would you buy Watchguard Endpoint Security again?

Yes

Watchguard Endpoint Security is very responsive when it comes to threats. I get a full breakdown of the possible threat and mitigation actions. We have had possible multiple intrusions, and I was given a great breakdown. I have never felt that our appliance or services were less appropriate.

Watchguard Endpoint Security Feature Ratings

Endpoint Security
9.0
Anti-Exploit Technology
9
Endpoint Detection and Response (EDR)
9
Centralized Management
8
Vulnerability Management
9
Malware Detection
10

Comments

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