You will not get paid for several business days and can't talk to a live person about it.
November 13, 2025

You will not get paid for several business days and can't talk to a live person about it.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wave Accounting

I use Wave through my consulting practice Lough Nonprofit Consulting.

Pros

  • Easy to add and categorize expenses
  • Easy to create invoices

Cons

  • You will not get your payment for over 7 business days even though your customer had the funds removed from its account the first business day you were paid by the customer.
  • You cannot talk to a live person on a telephone or by chat. You can only email and wait 24 hours for a response.
  • The stress level is through the roof knowing your customer has paid you but Wave will not release the funds. Also, you know it’s not your bank because all other non Wave ACH payments in same bank you receive in 1 day.
  • I am so stressed out about when my income is coming in so very negative. I have no idea when I’m getting my payment. I should have received my payment 5 days ago and I am getting no support or help from Wave to receive it. It’s literally stuck in limbo just endlessly “processing.”
You can’t get a live person for support. I am tired of a bot telling me to email customer support for help.
I use QuickBooks for another business and Wave isn’t even close. You can get a live person 24/7 and you get paid in 24 hours. This business is too small for QB.

Do you think Wave Accounting delivers good value for the price?

No

Are you happy with Wave Accounting's feature set?

No

Did Wave Accounting live up to sales and marketing promises?

No

Did implementation of Wave Accounting go as expected?

No

Would you buy Wave Accounting again?

No

I have waited over 7 business days to get paid when my customer had the money removed from its account in the 1st business day. All other non Wave ACH payments take 1 business day to clear with my bank. In addition, you can’t get a live person. There is no phone and the chat is a bot. You have to email and wait 24 hours for a response. So basically Wave is just holding my money for over a week. I am so done. One time it was over $4000. This week it’s $900.

Wave Accounting Feature Ratings

Not Rated
Accounts payable
Not Rated
Accounts receivable
Not Rated
Cash management
Not Rated
Bank reconciliation
Not Rated
Expense management
Not Rated
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
Not Rated
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Dashboards
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated

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