Webex Contact Center Review
January 19, 2022
Webex Contact Center Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Webex Contact Center
We are Cisco Partners and we provide consulting services to my end customer. It addresses a ready-to-go solution in contact center space.
- Agent Desktop
- Reporting has improved
- Reaching support
- Contact Flows
- Reporting needs to be made more user friendly
- Setup cost has come down
- Down time has decreased substantially
Emergency changes can be implemented and tested swiftly.
Webex Calling
Positive feedback from customers.
- Genesys Cloud CX (formerly Genesys Cloud), Amazon Connect and NICE CXone (formerly NICE inContact)
Do you think Webex Contact Center delivers good value for the price?
Yes
Are you happy with Webex Contact Center's feature set?
Yes
Did Webex Contact Center live up to sales and marketing promises?
No
Did implementation of Webex Contact Center go as expected?
No
Would you buy Webex Contact Center again?
Yes