Webex Contact Center review
February 16, 2026

Webex Contact Center review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with Webex Contact Center

We are a Webex Contact Center partner

Pros

  • Route calls to agents
  • AI
  • Reporting

Cons

  • Live Reporting
  • AI Agent
  • No hardware to manage
  • Less downtime
  • Flexibility and ease of use
I gave Webex Contact Center this usability rating Because, in my opinion, Webex Contact Center is the best platform on the market by a clear country mile!
We have started rolling out AI agents and it’s having a positive impact on the business.
Increased uptime due to the stability of the product.
It’s the best

Do you think Webex Contact Center delivers good value for the price?

Yes

Are you happy with Webex Contact Center's feature set?

Yes

Did Webex Contact Center live up to sales and marketing promises?

Yes

Did implementation of Webex Contact Center go as expected?

Yes

Would you buy Webex Contact Center again?

Yes

I think I am likely to recommend Webex Contact Center to a colleague because, in my experience, Webex Contact Center is Well suited for companies looking to shift to a cloud solution

Webex Contact Center Feature Ratings

7.6
Agent dashboard
6
Validate callers
6
Outbound response
6
Warm transfer
7
Interactive voice response
10
REST APIs
7
Call scripts
10
Call tracking
10
Multichannel integration
9
CRM software integration
5
8.0
Inbound call routing
6
Omnichannel inbound routing
10
Recording
10
Quality management
8
Call analytics
8
Historical reporting
10
Live reporting
5
Customer surveys
7
Customer interaction analytics
8
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

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