Don't Sacrifice Usability for Price
November 23, 2021

Don't Sacrifice Usability for Price

Courty W | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with WebinarJam

Using WebinarJam to schedule live and automated webinars for lead generation.

Pros

  • good price
  • US based company

Cons

  • terrible editing platform
  • bad customer service
  • company updates affect current webinar settings
  • when the system works, it is very good
We don't run webinars that often so the price of WebinarJam was very attractive. Other than price, WebinarJam lacks numerous features that other platforms provide, and most importantly, their system reliability is decent at best.

Do you think WebinarJam delivers good value for the price?

Not sure

Are you happy with WebinarJam's feature set?

No

Did WebinarJam live up to sales and marketing promises?

No

Did implementation of WebinarJam go as expected?

No

Would you buy WebinarJam again?

No

The platform is really hard to use and they have a habit of pushing out updates without telling their users first. The last update completely reverted all of our customizations back to the default EverWebinar layout. I only found out about this after a lead kindly send an email to the firm letting us know that [our] registration confirmation page was showing lorem ipsum script. Customization is lacking as well
unresponsive support but at least they respond
The company is trying so hard to be the next great thing in the webinar hosting space. I applaud the effort but the cost of this is put on the user. The site is really wonky to use and they have a habit of pushing out updates without telling their users first. The last update completely reverted all of our customizations back to the default EverWebinar layout. I only found out about this after a lead kindly send an email to the firm letting us know that [our] registration confirmation page was showing lorem ipsum script. Embarrassing really.

WebinarJam Feature Ratings

3.0
Audience polling
Not Rated
Q&A
3
1.0
Dashboards
1
Data exportability
Not Rated
Not Rated
High quality audio
Not Rated
Mobile support
Not Rated
Not Rated
Participant roles & permissions
Not Rated
Confidential attendee list
Not Rated
1.0
Branding options
1
Integration to Marketing Automation
1
3.3
Calendar integration
8
Record meetings / events
1
Slideshows
Not Rated
Event registration
1

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