Item: WebinarJam
Rating: 1
Author: Courty W

Use Cases and Deployment Scope

Using WebinarJam to schedule live and automated webinars for lead generation.

Pros and Cons

good price
US based company

terrible editing platform
bad customer service
company updates affect current webinar settings

We don't run webinars that often so the price of WebinarJam was very attractive. Other than price, WebinarJam lacks numerous features that other platforms provide, and most importantly, their system reliability is decent at best.

Key Insights

Do you think WebinarJam delivers good value for the price?

Not sure

Are you happy with WebinarJam's feature set?

Did WebinarJam live up to sales and marketing promises?

Did implementation of WebinarJam go as expected?

Would you buy WebinarJam again?

Other Software Used

Zoom Video Webinar

Usability

The platform is really hard to use and they have a habit of pushing out updates without telling their users first. The last update completely reverted all of our customizations back to the default EverWebinar layout. I only found out about this after a lead kindly send an email to the firm letting us know that [our] registration confirmation page was showing lorem ipsum script. Customization is lacking as well

Support Rating

unresponsive support but at least they respond

Likelihood to Recommend

The company is trying so hard to be the next great thing in the webinar hosting space. I applaud the effort but the cost of this is put on the user. The site is really wonky to use and they have a habit of pushing out updates without telling their users first. The last update completely reverted all of our customizations back to the default EverWebinar layout. I only found out about this after a lead kindly send an email to the firm letting us know that [our] registration confirmation page was showing lorem ipsum script. Embarrassing really.

Don't Sacrifice Usability for Price

Overall Satisfaction with WebinarJam