1. Home
  2. Benefits Administration Software
  3. WEX Benefits Reviews
  4. User Review of WEX Benefits
Simple Service Underdelivers
November 16, 2023

Simple Service Underdelivers

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with WEX Benefits

WEX Benefits helps (alongside bswift and internal departments) administer commuter and FSA benefits, including a debit card and customer support.
  • Single card for commuter and health
  • Online customer service
  • Most necessary information available online
  • In my experience, WEX has an inability to connect with other entities on the supply chain (bswift, internal benefits department).
  • Slow support request turnaround (3-5 business days).
  • Makes FSA substantiation unnecessarily difficult.
  • Even when there’s a single itemized receipt for all charges, every charge must be substantiated with a separate upload.
  • Even though doing so would satisfy IRS guidelines, WEX won’t accept third party explanations of services as FSA substantiation.
  • FSA administration
  • Commuter benefits administration
  • Debit card
  • Provides the services it promised
  • However, does so in a suboptimal manner
  • Overall, a negative impact
Gusto has a more comprehensive offering that could have helped address the poor integration of WEX Benefits in the supply ecosystem. I hope we switch to something else.

Do you think WEX Benefits delivers good value for the price?

No

Are you happy with WEX Benefits's feature set?

No

Did WEX Benefits live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of WEX Benefits go as expected?

I wasn't involved with the implementation phase

Would you buy WEX Benefits again?

No

WEX offers basic, mostly functional service. However, when there are discrepancies along the supply chain, WEX can do nothing to help the customer. Moreover, for basic tasks, using WEX is unnecessarily difficult. There is no guidance on FSA substantiation, yet WEX imposes stricter requirements than the IRS. For such a simple offering, WEX should get it right, but doesn't.