Item: WEX Benefits
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

WEX Health (formerly Evolution1) provided the organization with Flex benefit management and Cobra. For employees the WEX Flex benefit phone app was one of the best I have seen for this industry. I personally have been on the phone with their staff and was thoroughly impressed with their professionalism and empathy. The Cobra team at WEX is also easy to work with and professional.

Pros and Cons

Great technology phone app for members.
Great professional staff for the Flex benefits
Very good interface for Cobra.

Communication between Flex and Cobra team could use a little improvement
Initial roll out of member cards could be delivered earlier.

Most Important Features

Reliability
Customer attention
Ease of use

Return on Investment

The ease of submitting receipts is a positive impact (happy employees)

Alternatives Considered

I remember the frustrations experienced by employees submitting receipts with other providers. WEX beats them all.

Key Insights

Do you think WEX Benefits delivers good value for the price?

Yes

Are you happy with WEX Benefits's feature set?

Yes

Did WEX Benefits live up to sales and marketing promises?

Yes

Did implementation of WEX Benefits go as expected?

Yes

Would you buy WEX Benefits again?

Yes

Likelihood to Recommend

WEX Health (formerly Evolution1) is a great organization for organizations that offer Flexible benefits. The phone app is one of the best I have seen and would be great to roll out to those submitting receipts. WEX is a good organization that works well with the business office for ease of providing funding and record keeping.

WEX is a cut above the rest

Overall Satisfaction with WEX Health (formerly Evolution1)