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Great core products, poor IT/website and support experiences
May 13, 2022

Great core products, poor IT/website and support experiences

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with WEX Health (formerly Evolution1)

WEX is our administrator of several employee benefits, including Health Savings Accounts, commuter benefit accounts, an COBRA. As a user of WEX, I set up my account online, set up my Health Savings Account and commuter benefits account after open enrollment, received and activated a debit card to use for my Health Savings Account and commuter benefits account, viewed account statements, and made investment decisions for my HSA.
  • HSA investment options
  • 1 Debit card for multiple accounts (HSA and commuter benefits accounts)
  • Educational content
  • Customer support
  • Login issues
  • HSA financial accounting features
  • HSA automatic rebalancing
  • HSA investment options
  • HSA educational content
  • Offered employees an HSA with investment options
  • Offered employees commuter benefits
  • Offered employees educational content about HSAs, FSAs, etc.

Do you think WEX Benefits delivers good value for the price?

Not sure

Are you happy with WEX Benefits's feature set?

No

Did WEX Benefits live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of WEX Benefits go as expected?

I wasn't involved with the implementation phase

Would you buy WEX Benefits again?

Yes

As a user of WEX who has a Health Savings Account and who used to have a commuter benefits account, I can say that using the accounts is easy. They give you a single debit card for both accounts and it automatically knows (based on the vendor) if a transaction should come out of your HSA or commuter benefits account. However, general IT issues seem to have plagued my experience using WEX. For example, they seem to require you to make a new password every few months, which made even just logging in a nightmare (I don't like to save passwords for financial accounts to my browser). Their support team is also not helpful, as getting the information I needed to complete my taxes for my HSA proved to be very difficult.