Empowering our customers
June 24, 2024

Empowering our customers

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with WhatsApp Business

We use Whatsapp Business to have our customers from 8 regions and two software versions message us with support queries. These messages are directly forwarded into Intercom, our support program and handled by our support team there.

This enables clients to easily ask us questions from their phones, without having to always open an email client.

Pros

  • Facilitates customer support queries
  • Handles multiple phone numbers easily

Cons

  • Confusing to see what your WA Business # looks like from a customer perspective
  • Whatsapp's support isn't always the most responsive
  • Increased customer satisfaction
  • Quicker response times

Do you think WhatsApp Business delivers good value for the price?

Yes

Are you happy with WhatsApp Business's feature set?

Yes

Did WhatsApp Business live up to sales and marketing promises?

Yes

Did implementation of WhatsApp Business go as expected?

Yes

Would you buy WhatsApp Business again?

Yes

WhatsApp Business is well suited to organisations looking to professionalize their mobile based communications with clients, and in particular offering this as a sales / support funnel is a brilliant use case.

Outbound marketing / longer distance communication can be challenging however as replies to recipients after 24 hours has elapsed are limited by Whatsapp Business

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