Item: WizeHive Zengine
Rating: 5
Author: Verified User

Overall Satisfaction with WizeHive Zengine

Use Cases and Deployment Scope

It is being used across one department, which manages two non-profits that use the platform. WizeHive Zengine has brought both non-profits into a paperless operation and has streamlined communication between the staff and the users, specifically using "advanced technology." Finally, the platform has provided better organization of important documents for the non-profits.

Pros and Cons

Pros

Organization of materials and CRM data
The company customer service is personal, helpful, and proactive

Cons

Integration with other apps/software
More flexibility for custom application and form design
Enhanced options for using the data in the platform (ie: across forms)
Developed dashboard for administrators of the platform

Most Important Features

Application/form design
Secure data upload
Application cloning
Multi-user capabilities

Return on Investment

WizeHive Zengine has worked well for our needs and has been the best platform in the market.
It is costly for smaller non-profits, as is the hourly rate for customer service assistance.

Alternatives Considered

Frankly, WizeHive Zengine was the best platform in the market when our non-profits were ready to move away from paper applications and archaic scholarship management. It continues to serve our needs, and we have not found a platform that offers something more attractive.

Key Insights

Do you think WizeHive Zengine delivers good value for the price?

Are you happy with WizeHive Zengine's feature set?

Did WizeHive Zengine live up to sales and marketing promises?

Yes

Did implementation of WizeHive Zengine go as expected?

Yes

Would you buy WizeHive Zengine again?

Yes

Other Software Used

Pardot

Likelihood to Recommend

WizeHive Zengine is well suited for our needs in scholarship application collection. The platform works well for one company across several different departments, as there are options to organize information in respective "workspaces."
We are not confident that Zengine is a great CRM platform, specifically for non-profits and fundraising departments.

Using WizeHive Zengine

Usability

The platform is very basic. On the other and, our staff does not take advantage of its full capabilities because such features did not work well for us/fit our needs.

Usability Pros and Cons

Pros	Cons
Relatively simple Easy to use Consistent Convenient Familiar	Requires technical support Not well integrated Slow to learn

Easy Tasks

Editing questions or fields in an application is easy.
Navigating information collected is easy.

Difficult Tasks

The log-in page for returning users.
Cloning applications internally.
Personalizing text and design of applications (non-existent).

Mobile Interface Availability and Impressions

Yes, but I don't use it

Comments

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