Highly Negative Experience with WizIQ - Mis-led by other Reviews

Very poor video and audio quality. During the demo, the rep was from India. There was a delay, but I thought it should be ok if I deliver lessons to students in US. It was not the case. The quality is still much lower than FREE Skype.

Student interface is identical as teachers. Why would my students have all the features to teach as teachers? It makes no sense. It also causes a lot of user confusions for students. Again, poorly design user interface. I purchased WizIQ product on 10/22/2016. The sales rep has been calling me non-stop from 10/21 until I made the payment. On 10/25, I went to a student home to help him setting up the system. That is when I realize how messed up the product is (FYI, I have a MS degree in Computer Science). It took almost 1 hour to set up and train the student. Still, the product was poor and the student keep saying "can we just use Skype?" He had a point. Skype is much better than WizIQ.

The Administrative interface is not user friendly. The "naming" makes no sense. For example, "Connection" for "Contacts". It took me awhile to finally figure it out that Contacts are under "Connection". It makes no sense. Contacts are used very time for an online class. Why would you hide Contacts under another tab called Connection? I can tell this product is not designed by an American and NOT designed to be used by Americans. Again, poorly design user interface.

Very poor customer service, feel like a scam. On 10/25 evening, I send a group email to my "WizIQ Success Manager" and the sales rep and reported the WizIQ product problem. For 2 hours, nothing. What happen to 24/7 service was promised to me? Anyway, during the 2 hours, I researched the internet and started to realize I was not alone. There were identical complaints about WizIQ product and service. 10/25 night, I emailed WizIQ to cancel the 3 year service. On 10/26, I called my "WizIQ Success Manager", phone rings, no answer. WizIQ Success is gone. I started to get a very bad feeling about this. I immediately called my credit card company to dispute the service and fees. My Wells Fargo rep told me that he has to give WizIQ a chance before filling a complaint. So WF rep called WizIQ 1800 dispute hotline. No one answers. He tried another number, no one answers. This is about 10:30 am Pacific time on 10/26. Until 2:50pm of 10/26, I have not received any responses back from WizIQ.

My advise, stay away from these people and products.

I have finally identified WizIQ is a Scam. Just simply check out scan reports: https://www.scamguard.com/wiziqcom/