Highly Negative Experience with WizIQ - Mis-led by other Reviews
Updated October 27, 2016

Highly Negative Experience with WizIQ - Mis-led by other Reviews

Nick Ni | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with WizIQ LMS

We use WizIQ for online live classroom tutoring. It was purchased to offer more teaching flexibility and generate more revenue.

Pros

  • Has a lot of features
  • Cheap
  • N/A

Cons

  • Very poor video and audio quality. During the demo, the rep was from India. There was a delay, but I thought it should be ok if I deliver lessons to students in US. It was not the case. The quality is still much lower than FREE Skype.
  • Student interface is identical as teachers. Why would my students have all the features to teach as teachers? It makes no sense. It also causes a lot of user confusions for students. Again, poorly design user interface. I purchased WizIQ product on 10/22/2016. The sales rep has been calling me non-stop from 10/21 until I made the payment. On 10/25, I went to a student home to help him setting up the system. That is when I realize how messed up the product is (FYI, I have a MS degree in Computer Science). It took almost 1 hour to set up and train the student. Still, the product was poor and the student keep saying "can we just use Skype?" He had a point. Skype is much better than WizIQ.
  • The Administrative interface is not user friendly. The "naming" makes no sense. For example, "Connection" for "Contacts". It took me awhile to finally figure it out that Contacts are under "Connection". It makes no sense. Contacts are used very time for an online class. Why would you hide Contacts under another tab called Connection? I can tell this product is not designed by an American and NOT designed to be used by Americans. Again, poorly design user interface.
  • Very poor customer service, feel like a scam. On 10/25 evening, I send a group email to my "WizIQ Success Manager" and the sales rep and reported the WizIQ product problem. For 2 hours, nothing. What happen to 24/7 service was promised to me? Anyway, during the 2 hours, I researched the internet and started to realize I was not alone. There were identical complaints about WizIQ product and service. 10/25 night, I emailed WizIQ to cancel the 3 year service. On 10/26, I called my "WizIQ Success Manager", phone rings, no answer. WizIQ Success is gone. I started to get a very bad feeling about this. I immediately called my credit card company to dispute the service and fees. My Wells Fargo rep told me that he has to give WizIQ a chance before filling a complaint. So WF rep called WizIQ 1800 dispute hotline. No one answers. He tried another number, no one answers. This is about 10:30 am Pacific time on 10/26. Until 2:50pm of 10/26, I have not received any responses back from WizIQ.
  • My advise, stay away from these people and products.
  • I have finally identified WizIQ is a Scam. Just simply check out scan reports: https://www.scamguard.com/wiziqcom/
  • It is a total loss to have WizIQ. ROI = Negative.
  • WizIQ is a scam
WizIQ Live Classroom is much lower quality than Skype, Wechat...No comparison. Poor quality.

WizIQ is a scam
WizIQ is a poorly designed product. I purchased this product in part based on the positive reviews, which I feel were misleading. My experience was nothing like the reviews, and now that I have paid for the product, the vendor has gone silent.

Using WizIQ LMS

2 - Online classes
WizIQ does. It work.
  • WizIQ is a scam. Check out all the complaints on scam reports: https://www.scamguard.com/wiziqcom/
  • WizIQ is a scam. Check out all the complaints on scam reports: https://www.scamguard.com/wiziqcom/
  • Stop WizIQ continues out fake reviews online and cheat and scam customers.
  • WizIQ is a scam. Check out all the complaints on scam reports: https://www.scamguard.com/wiziqcom/
WizIQ is a scam. Check out all the complaints on scam reports: https://www.scamguard.com/wiziqcom/

Evaluating WizIQ LMS and Competitors

No - I tired to replace Skype and Wechat with WizIQ and totally failed. WizIQ is a scam. Check out all the complaints on scam reports: https://www.scamguard.com/wiziqcom/
  • Third-party Reviews
WizIQ has a lot of good reviews online and I was misled by these reviews. WizIQ is a scam. Check out all the complaints on scam reports: https://www.scamguard.com/wiziqcom/
Never ever want have anything to do with WizIQ. WizIQ is a scam. Check out all the complaints on scam reports: https://www.scamguard.com/wiziqcom/

WizIQ LMS Implementation

WizIQ is a scam. Check out all the complaints on scam reports: https://www.scamguard.com/wiziqcom/

Period. Cheat customers with misleading reviews online and take money and run away.
  • Vendor implemented
There is not much to be implemented for WizIQ live classroom
Yes - The product is horrible, rendered totally unacceptable. We immediately realized after we started teaching students with it. We had to stop using WizIQ after paying for it for 3 years fees with no hope of getting refund because WizIQ disappeared after taking your money.
Change management was minimal - Not related
  • The product is very poorly designed for real use. There are a lot of features. During demo, it seemed ok because everything was already setup and implemented by WizIQ in advanced. Actually, the video and audio quality is very poor. It is not something can be changed by implementation. It is simply a very bad product. WizIQ knew it and sell it. Once taking your money, you will end up with a bad and broken product and never hear a thing from WizIQ

WizIQ LMS Support

WizIQ is a scam. Check out all the complaints on scam reports: https://www.scamguard.com/wiziqcom/
ProsCons
Good followup
Problems get solved
Slow Resolution
Less knowledgeable
Not kept informed
Difficult to get immediate help
Support doesn't seem to care
No - WizIQ is a scam. Check out all the complaints on scam reports: https://www.scamguard.com/wiziqcom/
Yes - You kidding me? Not even a ghost from WizIQ will show up. WizIQ is a scam. Check out all the complaints on scam reports: https://www.scamguard.com/wiziqcom/

Using WizIQ LMS

Poor quality product, even worse service. It is 24/7 disappearing service.
ProsCons
Consistent
Do not like to use
Unnecessarily complex
Difficult to use
Requires technical support
Slow to learn
Cumbersome
Feel nervous using
  • Comparing to similar products for teaching online: Skype, Wechat, BigBlueButton, there is nothing easy and elegant about WizIQ.
  • Student user interface is the same as teacher interface with all the features to " Present, Sell and create your own online classroom". Why would I want my students to do those activities? To compete with me? To get them lost with all these ridiculous and extra functions? Or for WizIQ sales promotion.

Comments

  • Amanjot Kaur | TrustRadius Reviewer
    Hi Nick, we are extremely sorry for the trouble. As you know our sales team is already in touch with you on this, your refund request will be processed as soon as possible. Should you need any information on the same, please feel free to get in touch with us at support@wiziq.com or your account manager.

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