High license cost, great product
October 05, 2021

High license cost, great product

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Workato

Workato is being used as a middleware solution to send information from Salesforce to QuickBooks. Through a series of decision points, Workato will determine if criteria are met in Salesforce, Workato routes the data to either an existing Quickbooks customer, or creates a new record based on the sales rep’s info
  • Integration
  • Middleware
  • Pricing
  • ease of use
  • Platform integration
  • Cost of licenses
  • Complex
  • Zapier and MuleSoft Anypoint Platform
Offers many, if not all, of the same capabilities that competitors have. Zapier is more user friendly, and cost effective for many organizations. Not needing to have technology experience is also attractive. Mule soft is usually overkill for some of the more straight forward integrations that Workato can handle. Workato is flexible and if the cost is justifiable, then it is a great solution

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Nintex Drawloop for Salesforce, FormAssembly, Classy
If a client has the budget available and technical expertise, Workato is a good product. It is a bit more reliable than Zapier. It is very expensive, relative to the cost of other licenses, and non-profits are usually priced out of this solution. Knowledge of SQL might be needed so it’s not as user friendly

Workato Feature Ratings

Pre-built connectors
Connector modification
Support for real-time and batch integration
Data quality services
Data security features
Monitoring console