TrustRadius
https://dudodiprj2sv7.cloudfront.net/product-logos/hp/iu/QTZMIG9HWJHI.PNGWorkatoWorkato - It just works, beautifully!2018-11-19T16:59:33.743ZWe've solved quite a few business problems with Workato, that have made development at least 3X faster. We’re deeply integrated with the Shopify API, Twilio, Slack and Gmail. We use Workato to manage purchase orders, stock inventory, track refunds, send invoices, issue refunds, and many more business applications that Workato makes very easy. Workato has allowed our product analytics team to run reports on various user engagement statistics, order volumes, and much more. Recipe Ops to manage error handling and monitor that all our recipes are fully functioning is a critical feature that makes Workato a step above any competitors, and the obvious choice for API integrations.,The Workato product interface is brilliantly thought through and designed. The learning curve for first timers is easy enough to get started and build useful things, and Workato really shines in their ability to handle complex triggers and interactions. Workato allows people to build software apps so much faster than by coding each functionality.
Workato has fantastic documentation, making things accessible without any holes in the product. The product just works, never has any bugs, never lags, and just generally allows us to see and change exactly what we need to.
Workato has an absolutely amazing support team. We tried the free version for a while, then realized it was the single most important software tool we have, and we upgraded. The support at the paid tier is A+, seriously the best from any company we've worked with. Feels more like a good friend then a support rep.,Workato really doesn't have any draw backs I can think of. The only issues we’ve run into have been from lack of integration depth from the specific platform applications.,10,Workato is an unusual type of software in that it’s very much middle-wear, which means it’s extra important for stake holders in your company (especially those who won’t be interacting with Workato on a daily basis) to see the ROI that Workato can provide. Typically ROI is in developer time, as well as replacements for other SaaS tools. For our team, we move 2X as fast and need 1/2 the developers, so the ROI is just incredible.,Dell Boomi, Jitterbit and SnapLogic,Shopify Plus, Twilio Voice, Heroku,Yes,10,NoMike TownsendWorkato: Or how I saved my developers' time2019-01-18T20:08:56.418ZAs part of the IT organization, we utilize Workato to help us integrate different business systems together without using our developer resources. Workato recipes have allowed our administrators and other technical staff to create and update automation between systems like Salesforce, Marketo, Google Suite, Slack. Workato has allowed us to deliver features to our users much faster than in a standard development cycle.,Workato's interface is easy and powerful, allowing for drag and drop and clone functionality which allows for easy experimentation when prototyping solutions.
Workato's logging and testing mechanics are robust enough to allow us to quickly locate problems in our automation for additional testing.
Their public recipe database is very robust, which has given us a good starting point on a number of projects, as well as giving us the option of sharing our creations back to the community.
Workato support has been stellar. Beyond mere trouble shooting, Workato agents have willing to complex business cases and demonstrate possible solutions.,Support Agents seem resistant to the idea of making a telephone call to update customers on critical tickets, which is something I asked for on different occasions but only received an email update.,9,We have been able to get critical business integrations up and running in a matter of hours and days, instead of weeks (or months, if we had to wait for a developer resource). This has allowed us to move forward with many projects faster than we would have without Workato (or similar tool).
Given the yearly cost of Workato compared to our estimates for what developer resources would have been cost for each of our integrations and their maintenance, the tool has paid for itself.,ZapierJohn Gabriel AthitakisAutomate yourself out of a job with Workato!2018-05-14T20:46:15.705ZWorkato is currently being used by the People Team (HR) and IT for streamlining the automation during the new hire and on-boarding process. At the moment, it automates the creation of all users via a Google Form and creates a calendar invite for Finance, HR, IT, and the hiring manager. We are currently working on expanding it to work with our HRIS.,Integrations with lots of different applications
Easy learning curve, doesn't take too long to pick up
Workato engineers work hard to understand your business processes,Not all integrations work as expected, sometimes requiring you to make custom integrations
If you have to work with the API of an application, it can be much harder to use without programming experience
Pricing is particularly steep,10,Has completely automated IT's on-boarding process for new hires
With automation, human error is removed so all work is done consistently each time
You need to automate quite a few processes to really bring in a positive ROI - hard to do if you only automate one or two processes,Okta, BetterCloud, SlackGreg Karp NeufeldWorkato is THE TOOL for automation and integration2018-08-17T20:52:22.840ZWe purchased Workato only a few months ago.
We targeted it for the integrations and automations for our business processes for sales and manufacturing, connecting between NetSuite, Salesforce and JIRA.
It is very straightforward to set up integration via Workato, so we ended up connecting more applications to it, including some in-house applications with REST APIs.,Recipes are powerful and yet simple and straightforward. They give all the programming concepts in a sleek user interface: conditions, loops, try/catch, refactoring.
Rich integrations. Workato supports many applications out of the box, and where it isn't, it is very simple to connect with HTTP REST APIs.
Logging. Workato has a long job retention, and you can see the input, output and timing of each step. VERY useful for debugging.,Centralized logging and search. It could be helpful to have all the job history across all recipes in one place, and to be able to search on it,10,We bought Workato two months before deploying our ERP (NetSuite). Without it, it would've been impossible for us to integrate our business processes with NetSuite and Salesforce in two months without Workato,Jitterbit, Dell Boomi, Zapier, Anypoint Platform, Informatica Cloud Data Integration and OutSystems,Zapier,3,3,Sales
Manufacturing
Support,Not sure how to answer that,We are planning on adding more integrations and automations to Workato,10,No,10,Yes,When we started implementing recipes, we found a number of bugs and improvements we needed for the NetSuite Connector.
I opened support tickets and those were implemented quickly, and I didn't need to escalate at all.Verified UserWorkato has been a great tool for syncing online software2017-02-15T18:43:21.031ZWorkato was implemented by our business to connect our online Quickbooks account and our online CRM database.
It is a great tool, if you are experienced with writing and building recipes. It can be confusing when trying to get it started.
I recommend paying Workato to build the recipes for you as it can be quite timely.
Once it is in play, it is a great tool to use.,Saves time by syncing data within two programs.
Easy to start and stop a recipe as needed,It would be nice to have a sync program which is user friendly.
Descriptions on how to use, and help sections would be great
Understanding of how the recipes are written can take some time,7,ROI has yet to be determined, however it has saved our company labor hours,Verified User
Unspecified
Workato
9 Ratings
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