RUN from FIS/Worldpay!
December 03, 2021

RUN from FIS/Worldpay!

clay covert | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Software Version

Other

Overall Satisfaction with Worldpay from FIS

  • processing seems accurate
  • customer service
  • customer service
  • customer service
  • credit card processing
  • over the years, many many hours of lost productivity
ANYONE would be better than Worldpay. My parent company requires its use. Otherwise, I would have run away screaming a long time ago.

Do you think Worldpay from FIS delivers good value for the price?

No

Are you happy with Worldpay from FIS's feature set?

No

Did Worldpay from FIS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Worldpay from FIS go as expected?

Yes

Would you buy Worldpay from FIS again?

No

Whenever a problem or question arises, it means multiple calls to deal with misrouted transfers or disconnections, hours on the phone and an immense amount of frustration dealing with people who only know how to follow the screen prompts and scripts. Have never spoken to anyone who is actually able to listen and understand.