Agent behaviour insights and improvement tool
Overall Satisfaction with worxogo Nudge Coach
It was being used by a client organization to improve productivity of agents in one of its departments. The intent was to monitor agents' productivity and develop short prompts to agents to help them improve productivity. Agents' productivity and SLA realization was monitored, and that was used to model their behavior.
- Micro level coaching
- Personalized coaching
- Persona-based coaching
- End-to-end solution that includes prebuilt data integration
- Prebuilt dashboards
- Data analysis
- Data modeling
- Nudging
- 10+% improvement
- Exposed leaders to new concept of motivation
- There is initial effort to understand the concept
There are task productivity measurement tools available in the market but they don't use behavior modeling to identify areas of improvement.
Do you think worxogo Nudge Coach delivers good value for the price?
Not sure
Are you happy with worxogo Nudge Coach's feature set?
Yes
Did worxogo Nudge Coach live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of worxogo Nudge Coach go as expected?
Yes
Would you buy worxogo Nudge Coach again?
Yes