worxogo Nudge Coach review
Overall Satisfaction with worxogo Nudge Coach
Worxogo Nudge Coach and related tools have helped us increase performance of the users in service or sales related roles significantly. Performance usually flattens after reaching some peaks and this is where the worxogo Nudge Coach tools help us elevate the service levels and sales to meet and exceed our targets for the customers we serve. We use this for the services which are outsourced to us and form our scope of work for our customers so its a part of our delivery platforms leveraged for a customer.
- Its has muti-dimensional nudges/coaching. Pushes agents and also allows manager to monitor and work with smart and intuitive dashboards
- It suggests focused actions by agent to improve performance after identifying the issues
- Rewarding mechanism to ensure people are appreciated
- It could come with some readymade templates by focus industry/sales/support/customer service so onboarding new process may be quicker
- Help managers create /generate their own performance reports based on their specific needs
- Provide some what if analysis - value created ( without nudges as compared to using nudges what would have been the performance for past period
- AI based technology for improving performance - this significantly increases productivity across the selected areas for our customers
- Multi-dimensional method to engage both Team leaders and agents
- Embedded / easy reporting
- Increased sales
- Better SLA performance in service
- Significant improvement in reporting mechanism for improving performance
We explored using PowerBI and internally developed tools. Worxogo Nudge Coach had packaged the functionalities required and was fare ahead of our developments.
Do you think worxogo Nudge Coach delivers good value for the price?
Yes
Are you happy with worxogo Nudge Coach's feature set?
Yes
Did worxogo Nudge Coach live up to sales and marketing promises?
Yes
Did implementation of worxogo Nudge Coach go as expected?
Yes
Would you buy worxogo Nudge Coach again?
Yes