Xero Accounting program - flaws not tended to nor fixed.
December 14, 2023

Xero Accounting program - flaws not tended to nor fixed.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Xero

I find Xero a nice to have program/platform, however there are a few aspects that need to be addressed as a matter of urgency. 1. Invoice numbers does not update automatically. Numerous invoice numbers are skipped by the program then the user now have to leave all else and go and update the invoice numbers to follow chronologically. This is nonsense. Xero surely have expert IT personnel, have them fix this issue, lock the numbers in order to update automatically. 2. Why are cancelled and or deleted invoices, quotes, and purchase orders left on the system? Why can they not be deleted permanently, alternatively have a seperate heading for all cancelled/deleted documents.3. Nowhere is there a function to add the company Terms & Conditions to Invoice, Quotes and Statements. Neither can a link be inserted to a web URL where the client has to accept the T's & C's. I have researched this issue on the Xero website, blog and various internet links, apparently there is no "fix" for this issue that have been implemented or available in the near future. This is outrageous and unheard off. A line or two of code, where is your IT specialists, let them fix it, not that difficult. 4. Emails being sent from Xero to the client: Why is there no option to insert my business card in image format at the bottom of the email?? Neither can I insert a link to our company T's & C's for clients to accept. Terms and Conditions are the backbone of any and every business be is a SME or a Corporate Company. Fix this email issue, not that difficult, merely a few lines of code..!! Yet Xero expect us as users to promote Xero to other companies knowing these flaws exist for a number of years already and to date, December 2023 nothing has been done by Xero to address these flawed aspects.No Sir, not in my job description to promote a flawed product.
I suppose for a bookkeeper / accountant Xero could be very useful. As a user doing invoices, quotes, purchase orders, and statements, it could be cumbersome due to the flaws in the program not being fixed yet Xero has been running for a number of years.

Do you think Xero delivers good value for the price?

Not sure

Are you happy with Xero's feature set?

No

Did Xero live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Xero go as expected?

I wasn't involved with the implementation phase

Would you buy Xero again?

No

Navisite Productivity and Collaboration (Microsoft Office 365 and MDM), OneSaas by Quickbooks

Xero Feature Ratings

Accounts payable
10
Accounts receivable
10
Cash management
Not Rated
Bank reconciliation
10
Expense management
3
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Inventory tracking
Not Rated
Dashboards
10
Standard reports
10
Custom reports
Not Rated
Not Rated
Plug-ins
Not Rated
Role-based user permissions
10