Brightmine is a supportive product
Updated July 03, 2024

Brightmine is a supportive product

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightmine

Our organisation uses Brightmine for a number of things from benchmarking HR data, employment law services, upskilling line managers, the HR team use this for a sense check and our Governance team uses this for sense checking. The problems the business has which are addressed with Brightmine are that we are able to ensure legal compliance with employment practices.

Pros

  • Template documents
  • Legal service
  • Benchmarking HR data

Cons

  • There is not always a policy or documents on everything
  • I would like to see how the legal service is done differently
  • The interactive flow charts are a struggle to visually navigate
  • Legal support has resulted in shortened ER issues
  • ER issues have mitigated risk
The legal support has positively impacted our HR compliance against the law. Also the FAQs are a great way to have a quick sense check on some of the least common but basic questions.
I have not personally seen Brightmine being useful for HR strategy. That said I was not fully away of this availability so will now investigate.
Brightmine is very similar, it is a better presented product but comes at a considerable cost in comparison. For that reason, we are looking at alternatives for our renewal.

Do you think Brightmine delivers good value for the price?

Yes

Are you happy with Brightmine's feature set?

Yes

Did Brightmine live up to sales and marketing promises?

Yes

Did implementation of Brightmine go as expected?

Yes

Would you buy Brightmine again?

Yes

It is well suited for organisations who have qualified or experienced HR professionals who need guidance, support or legal service support.

Using Brightmine

5 - Employee Relations Administration
  • Legal helpline
  • Policies and documents
  • Benchmarking
Price is too expensive now compared to competitors

Evaluating Brightmine and Competitors

  • Ease of Use
  • Other
Price was the main factor

Brightmine Implementation

It was so long ago to recall
  • Implemented in-house
Change management was minimal - None really was simple to use as did not have any other system in place.

Brightmine Training

  • Online Training
From what I recall it was straight forward.

Configuring Brightmine

Could be too limited but then again could be complex which makes it appear limited.
Not that I am aware of
Some - we have done small customizations to the interface - I have not done for a while but was easy at the time.
No - the product does not support adding custom code

Brightmine Support

When account manager left we were not informed and took a long time to be told who are new account manager was.
ProsCons
Problems get solved
No escalation required
Slow Resolution
Poor followup
Not kept informed

Using Brightmine

There is lots of information on there so finding info can be tricky but it has got a lot better.
ProsCons
Like to use
Technical support not required
Convenient
Inconsistent
  • Search function
  • Topics
  • Finding latest benchmarking

Brightmine Reliability

Meets our needs now for the products we have.
Never not had it available.
Never noticed an issue.

Relationship with Brightmine

They were great, they did all we needed and were quick and responsive.
Difficulty when Account Manager changes and not informed. Renewal process was challenging.
No issues.
Price and licence numbers.
The price is too expensive and there is not clear transparent pricing model.
Clear transparent pricing model.

Upgrading Brightmine

Comments

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