When you work from home and there's no-one around to pick their brains about something that's vexing you.
November 13, 2023

When you work from home and there's no-one around to pick their brains about something that's vexing you.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightmine

I use Brightmine for advice notes and guidance - both to check my own thinking and to produce quick, succinct, user friendly guidance for those who consult me. I use the templates as a foundation for templates and processes that I am implementing. The system serves to "double check" my thinking, keep me up to date on developments and take the heavy lifting out of document production.

Pros

  • Guidance notes
  • Template documents
  • News up dates

Cons

  • Education specific advice would be great - so taking into account green and burgundy book rules/stpcd
  • I don't have this data. Sorry. I just know, from my previous life as an employment lawyer, that writing a policy from scratch can take a significant number of hours and there's a risk that "googled" documents are incorrect etc. Your templates take the heavy lifting out of the task, so the time can be more valuably spent on tailoring the document (language, tone etc) to really fit our business.
I am confident in the advice that I get from the system because of the incredible lawyers and practitioners who are responsible for their creation. To instruct a solicitor is costly, but its also really time consuming and sometimes, you only want to double check your thinking, which is a five minute "thing". As nice as it is, I don't need the niceties of a meeting with a legal adviser, I just want a quick check.
PLC is a great tool for the qualified lawyer/legal advisor and I really rate the product. In this role, I am providing far more basic employment law advice and so the pitch of the guidance and manager guides is perfect for me to cut and paste/share/easily tailor for those that I work with. The template documents are also generally pitched in a more personable tone/less officious tone - even those with a firm message, which is good for maintaining constructive employee relations

Do you think Brightmine delivers good value for the price?

Yes

Are you happy with Brightmine's feature set?

Yes

Did Brightmine live up to sales and marketing promises?

Yes

Did implementation of Brightmine go as expected?

Yes

Would you buy Brightmine again?

Yes

Its a good resource for HR specialists, who can work out what is and isn't relevant. I will feel nervous giving managers access to the system as I am not sure that they would necessarily appreciate the subtleties of employment law/hr and may feel misinterpret the advice that they are finding.

Comments

  • Suellen Wang | TrustRadius Reviewer
    Thank you for your valuable feedback! We’re very sorry for your recent experience and thank you for bringing this to our attention. I will pass along your feedback to the relevant team to ensure we keep improving our product(s) and services to bring you a better user experience in the future. In the meantime, please feel free to contact us at helpdesk@xperthr.co.uk should you need any other support and assistance.

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