Brightmine in one place!
Updated July 05, 2024

Brightmine in one place!

Rekha Tailor | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightmine

We use the resource tools a lot to implement new or update existing template forms, letters and policies. The salary benchmark tool is always useful in strengthening our annual pay review discussions

Pros

  • Templates
  • Benchmarking

Cons

  • I think it works really well as it is now.
  • It has definitely saved time when writing or updating a new procedure, the templates are current and appropriate.
Brightmine has assisted us a great deal in the way of ensuring we are following best practice when information is limited, we can find this on your portal.
It covers a wide range of HR topics

Do you think Brightmine delivers good value for the price?

Yes

Are you happy with Brightmine's feature set?

Yes

Did Brightmine live up to sales and marketing promises?

Yes

Did implementation of Brightmine go as expected?

Yes

Would you buy Brightmine again?

Yes

It is well suited in supporting us with union discussions around pay negotiations, such as the benchmark tools. Useful when implementing new procedures, as you have diverse range of template models for all HR areas.

Using Brightmine

Evaluating Brightmine and Competitors

Brightmine Implementation

Brightmine Support

I spoke to a contact within Brightmine and they exceeded the service and knowledge they had regarding the topic in question and helped me to get the most of this platform.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I contacted Brightmine and they delivered exceptional service, and signposted me to tools and resources I would not have been aware of.

Using Brightmine

Easy to navigate.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Topics are clearly indicated
  • Report functions are brilliant

Comments

  • Suellen Wang | TrustRadius Reviewer
    Hi Rekha, We are thrilled that you’ve been enjoying your journey with XpertHR. Our sincerest hope is to help our customers accomplish their HR goals. Your feedback has demonstrated that it does, and we truly appreciate your participation! We always welcome customer feedback, so please do not hesitate to contact us at helpdesk@xperthr.co.uk should you have any questions or need support from our team. Thank you! XpertHR

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