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Best chat service for your organization!
November 30, 2017

Best chat service for your organization!

Dérick St-Hilaire | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Regular

Overall Satisfaction with Zendesk

We used it to communicate with customers on our website. We used it for support AND sales.
  • Chat window directly on our website.
  • Easy to use, aesthetic and moreover affordable
  • Automatic message to facilitate recurrent questions
  • Sometimes when you log out it doesn't work. The service stays available on the site web even though nobody is there to answer
  • Instant contact with customer: improvement of client's satisfaction
  • Faster response to customer and solving problems faster
If you want a chat on your website it's the best option! A chat window is perfect to be close to your customers. Instant response to their problem is important to offer great service.

Zendesk Suite Feature Ratings

Incident and problem management
9.2
Organize and prioritize service tickets
7
Expert directory
10
Subscription-based notifications
8
ITSM collaboration and documentation
10
Ticket creation and submission
10
Ticket response
10
Self Help Community ()
Not Rated
Multi-Channel Help
9.0
Customer portal
8
Email support
10