September 20, 2019
Score 8 out of 10
Read Julie Pinto's full review
Use Cases and Deployment Scope
We use ZenDesk Explore within the support organization. We have set it up to answer such questions as:
- How many support tickets/month are we getting year over year?
- What organizations are support tickets coming from?
- What are the most common types of support tickets - questions? Bugs?
- How often is our support org escalating to development?
- Which Knowledge Base articles are accessed frequently and do they help deflect tickets?
- Which features generate the most support tickets?