Knowledge-base Platform, Zendesk Guide Review!
January 03, 2024
Knowledge-base Platform, Zendesk Guide Review!
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zendesk Guide
Zendesk Guide serves as our go-to solution for streamlining customer support. It's our knowledge hub, allowing us to craft informative articles and FAQs that empower users to find answers independently. This not only reduces the workload on our support team but also enhances customer satisfaction through quicker problem resolution. The product's customization features enable us to maintain a seamless brand experience, and the integrated analytics provide valuable insights into user behavior.
- Delivered analytics via Zendesk Explore
- Easy to use for end-users
- Easy to user for administrators
- Can be integrated with other platforms
- No version control
- Poor mobile experience
- Poor search functionality
- Content formatting challenges
- Enhanced customer empowerment
- Knowledge retention as it is being used for documentation
- Data driven approach via delivered analytics
Do you think Zendesk Guide delivers good value for the price?
Not sure
Are you happy with Zendesk Guide's feature set?
Yes
Did Zendesk Guide live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Zendesk Guide go as expected?
I wasn't involved with the implementation phase
Would you buy Zendesk Guide again?
Yes