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Bitrix24

Bitrix24

Overview

What is Bitrix24?

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

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Learn from top reviewers

Bitrix 24 Critical Review

Rating: 10 out of 10
October 20, 2023
Vetted ReviewVerified User
I use Bitrix a lot to control all processes within the company, calendar, shared tasks, events, feed, conversations between team members from all regions. I work as an outsour...
Continue reading
Luiz Fernando Junglos
Team Lead - Information Technology
Operacional
New Way Informática
Bitrix242 years of experience

Streamlining Communication, Collaboration, and Project Management for Effective Teamwork"

Rating: 8 out of 10
May 22, 2023
Vetted ReviewVerified User
Additionally, Bitrix24 simplifies operations by offering a consolidated solution for communication and project management. This eliminates the complexities that arise from usi...
Continue reading
Aman Kumar
Engineer - Research & Development
Researcher
IISER
Bitrix241 year of experience

Bitrix24: A project management tool that can grow with your business

Rating: 6 out of 10
February 28, 2023
IncentivizedVetted ReviewVerified User
Bitrix24 has been used for the whole organization. It (after several other tests with similar software), has been the most robust and all-inclusive project management software...
Continue reading
Verified user
C-Level Executive
Bitrix242 years of experience

Intuitive tool for customer relationship management.

Rating: 9 out of 10
August 5, 2021
Vetted ReviewVerified User
Bitrix24 is implemented in our marketing department and is used to manage our customer relations and better collaboration. Setting up this tool is quite easy and we can integr...
Continue reading
Theo Alexander
Manager - Other
Relocation Manager
Sketch Studios

Bitrix24 gives you the peace of mind to manage your business efficiently

Rating: 10 out of 10
July 3, 2021
Vetted Review
Bitrix24 is essential for my entire company, all members use it from sales to project management, we manage them through this tool. It helps us to maintain full control of our...
Continue reading
Tribett Requena
Engineer - Corporate
Gerente Administrativa
Agencia Todo Digital
Bitrix242 years of experience

A leader in enhancing teamwork and collaboration.

Rating: 10 out of 10
June 25, 2021
IncentivizedVetted ReviewVerified User
Bitrix24 is an efficient collaboration platform that empowers our staff to work efficiently as a team, communicate and share tasks and updates with simplicity. It's used in th...
Continue reading
Grace Jones
C-Level Executive - Corporate
Project Specialist
Unilever
Bitrix244 years of experience

The BEST looking CRM that saves your team and business time.

Rating: 9 out of 10
May 19, 2021
IncentivizedVetted ReviewVerified User
It is used as a CRM, email, and task & project management. Bitrix24 unifies using multiple applications into one beautiful, easy-to-use program. Opening, closing, and swit...
Continue reading
Sanjit Mandal
Strategist - Professional Services
Digital Marketing Strategist
California SEO Professionals
Bitrix243 years of experience

Bitrix24 is a high-end intranet service

Rating: 9 out of 10
April 27, 2021
IncentivizedVetted ReviewVerified User
Handling all intranet processes and business strategies from the Bitrix24 platform has been one of the best work decisions we have been able to make. All the results have been...
Continue reading
Jason Kerley
Program Manager - Social Media
Social Media Manager
SSDIGITALCO
Bitrix241 year of experience

Bitrix24 Review

Rating: 1 out of 10
February 4, 2021
Vetted ReviewVerified User
We attempted to make this a[n] all divisions solutions without success
Continue reading
Lee holter
Administrator - Corporate
CEO
Sono Solutions
Bitrix241 year of experience

BEWARE of Bitrix24! Months to customize, didn't work for us, doesn't support drips, non-intuitive, no refunds!

Rating: 1 out of 10
November 12, 2020
Vetted ReviewVerified User
We were seeking a sales and marketing CRM that wasn't priced as seat based.
Continue reading
Verified user
C-Level Executive
Bitrix241 year of experience

Nice for small or medium office

Rating: 8 out of 10
July 3, 2020
IncentivizedVetted ReviewVerified User
Our deals division utilizes the CRM arrangement, engineers utilize particular PM apparatuses, and the advertising office frequently needs to utilize both. At that point, there...
Continue reading
Verified user
Manager
Bitrix243 years of experience

Bitrix24 for business prosperity.

Rating: 8 out of 10
August 4, 2019
IncentivizedVetted ReviewVerified User
Bitrix24 is a great tool that we use to monitor the marketing progress for all our real estate projects in marketing departments, although it is also used in the whole company...
Continue reading
Verified user
Executive
Bitrix241 year of experience

Bitrix24: A complete solution for most complex business needs

Rating: 7 out of 10
May 10, 2019
IncentivizedVetted ReviewVerified User
Bitrix 24 is one of the most complete systems I have found out there, short of full ERP implementations like Odoo, but even then, it has something, like landing page creation,...
Continue reading
Mike McPeak
Project Manager - Marketing
CRM Administrator
Hale Trailer Brake & Wheel, Inc.
Bitrix242 years of experience

Bitrix review

Rating: 8 out of 10
March 26, 2019
IncentivizedVetted ReviewVerified User
Bitrix is being used by certain departments of our organization as our organization is very huge. It is not posible to adopt just one tool in the entire organization. Bitrix a...
Continue reading
Verified user
Professional
Bitrix243 years of experience

Poor document sharing between users, syncing of files unreliable

Rating: 1 out of 10
March 20, 2019
Vetted ReviewVerified User
Bitrix24 was being used initially as a file sharing program before rolling out other features. However, the file sharing proved completely unreliable compared to other provide...
Continue reading
Alistair Turnbull
Director - Product Management
Director
Nationwide Building Society
Bitrix243 years of experience
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Reviewer Pros & Cons

View all pros & cons
Luiz Fernando Junglos
Operacional
New Way Informática (Telecommunications, 11-50 employees)
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Pricing

View all pricing

BASIC

$49.00

Cloud
per month 5 Users

STANDARD

$99.00

Cloud
per month 50 Users

PROFESSIONAL

$199.00

Cloud
per month 100 Users

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bitrix24.com/prices

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $49 per month 5 Users
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Product Demos

Work Time Management In Bitrix24

YouTube

Bitrix24 CRM Demo

YouTube

Twilio: WhatsApp Integration Demo

YouTube

Bitrix24 Demo

YouTube

Work Time, Reports & Meetings In Bitrix24

YouTube

Bitrix24: CRM (Demo)

YouTube
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.4
Avg 7.9

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.4
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

7.3
Avg 8.1
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Product Details

What is Bitrix24?

Bitrix24 is a collaboration software with complete tools for management, collaboration, communication, and sales. Bitrix24 provides a unified platform for files, projects, messages, tasks, and contacts.

Bitrix24 comes with several dozen integrations available in Bitrix24.Market. Users can also create apps using its REST API.

Features:

  • Virtual office for a company to work, communicate and collaborate - at home or in the office.
  • Packed with client management, customer support, and marketing automation features, Bitrix24 CRM is a digital sales suite.
  • Set tasks, receive work reports, and manage projects online with the ultimate “get things done” tool from Bitrix24.
  • Tools used for quick and efficient communication with clients.
  • A template-based website builder allowing users to create websites, landing pages, and online stores.
  • An online business automation suite to help manage a team and workflows.
  • Unlimited free users.

Bitrix24 Features

Project Management Features

  • Supported: Task Management
  • Supported: Gantt Charts
  • Supported: Scheduling
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with Skype
  • Supported: Integrates with Gmail and Google Hangouts
  • Supported: Integrates with Outlook

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Integrates with SharePoint
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Bitrix24 Screenshots

Screenshot of Bitrix24 Video Call.Screenshot of Bitrix24 Unlimited CRM.Screenshot of Bitrix24 Tasks.Screenshot of

Bitrix24 Video

What is Bitrix24? It is a solution with cross-integrated modules including CRM, Contact Center, Website builder, Task and Project management, and well as Team Collaboration and Communications.

Bitrix24 Competitors

Bitrix24 Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, German, Spanish, Brazilian Portuguese, French, Italian (beta), Polish, Turkish, Chinese traditional, Chinese Simplified, Japanese, Vietnamese (beta), Thai (beta), Hindi (beta), Indonesian (beta), Malay (beta),

Frequently Asked Questions

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

Bitrix24 starts at $49.

monday.com, Microsoft SharePoint, and Thryv are common alternatives for Bitrix24.

Reviewers rate Chat and Integrates with Gmail and Google Hangouts highest, with a score of 9.

The most common users of Bitrix24 are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(100)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Bitrix24 has become a valuable tool for organizations looking to streamline their operations and improve communication. Users have found value in using Bitrix24 for project management, communication, and HR needs. Engineers have effectively coordinated and tracked their work using specific project management tools within Bitrix24. The marketing department has streamlined their processes by using Bitrix24 for project management and communication purposes. Additionally, Bitrix24's messaging capabilities have enabled the advertising department to communicate and collaborate more efficiently.

Bitrix24's intranet and HR features have been beneficial for organizations looking to centralize their information and streamline internal processes. Users have praised Bitrix24 for bringing all stakeholders together in one place, facilitating quick decision-making and collaboration. The software's comprehensive features have made it a suitable solution for managing the entire organization's database and providing a centralized hub for information and data management. It has solved the problem of managing tasks, creating Gantt charts, delegating tasks, and incorporating documents into projects. Moreover, it is used to monitor marketing progress for real estate projects and make data-driven decisions.

Bitrix24 is also widely used for general purpose and work-related communication across the whole organization, connecting employees in different geographic locations and centralizing business tasks, meeting schedules, and client information. It serves as the main interface between internal teams and external contractors and advisors, providing a platform for project-based discussions, task assignment, and eliminating the need for excessive email communication. The deals division utilizes the CRM functionality of Bitrix24.

Overall, Bitrix24 simplifies operations by offering a consolidated solution for communication, project management, and CRM. Its user-friendly interface and diverse set of features enable users to efficiently coordinate projects, streamline internal processes, manage databases, monitor marketing progress, and facilitate collaboration across teams and stakeholders.

Users recommend exploring Bitrix24 before integrating it into a team and using it as a unified platform instead of multiple tools. They find Bitrix24 highly integrated with other products from the same company. Bitrix24 is considered beneficial for small and medium-sized enterprises, boosting employee efficiency and providing real-time usage. Companies of all sizes, including startups and large corporates with remote teams, find it indispensable. Users recommend Bitrix24 for project management, task tracking, managing CRM and projects, and efficient communication. It is praised for its low learning curve and collaboration tools, making it suitable for large organizations. However, some users suggest that there may be better solutions than Bitrix24 and recommend improvements in the support team. The self-hosted version is suggested for faster performance. Users also suggest integrating with external web conferencing platforms for video conferencing capability, scheduling tasks with team members, and utilizing the intuitive user interface. Some users recommend enhancements to Scrum tools and marketing automation through updates. Bitrix24 proves effective for startups and real-time usage, offering a range of features such as cloud services management, web publishing, task arrangement, instant messaging, job reporting, and account generation. Small or medium-sized enterprises are highly encouraged to use Bitrix24 for collaboration, job organization, CRM, call center operations, and website building. Trying out the free trial is recommended to evaluate specific feature requirements before subscribing. Upgrading to the premium package grants access to additional resources. Users describe Bitrix24 as easy to use, adaptable, and equipped with robust management, collaboration, and communication tools. Its primary focus on business processes makes it effective for remote team collaboration. Nevertheless, some tools like Scrum tools and marketing automation could benefit from further enhancements through upgrades.

Reviews

(1-22 of 22)
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Bitrix 24 Critical Review

Rating: 10 out of 10
October 20, 2023
LF
Luiz Fernando Junglos
Operacional
New Way Informática (Telecommunications, 11-50 employees)
Vetted Review
Verified User
Bitrix24
2 years of experience
Use Cases and Deployment Scope
I use Bitrix a lot to control all processes within the company, calendar, shared tasks, events, feed, conversations between team members from all regions. I work as an outsourcer within a company with a large number of employees, on average there are 1000 employees online on Bitrix every day, carrying out all data processing and controlling all scheduling and tasks to be resolved within deadlines.
Pros and Cons
  • Scheduling
  • Task Control
  • Diversity Of Options
Likelihood to Recommend
The application becomes viable in all sectors where people need control of service, scheduling, quality control of service, I see that large, medium and small companies can benefit from the quality of services offered by Bitrix. It may not be ideal for one or two people to work together and use the application as the value of the most basic plan and its launched features, in my opinion, are not worth it.

Streamlining Communication, Collaboration, and Project Management for Effective Teamwork"

Rating: 8 out of 10
May 22, 2023
AK
Aman Kumar
Researcher
IISER (Chemicals, 51-200 employees)
Vetted Review
Verified User
Bitrix24
1 year of experience
View profile
Use Cases and Deployment Scope
Additionally, Bitrix24 simplifies operations by offering a consolidated solution for communication and project management. This eliminates the complexities that arise from using multiple tools. With Bitrix24, teams can save valuable time and energy by accessing all the necessary features from a single platform, eliminating the need to switch between various applications. This integration not only streamlines workflows but also ensures that critical project information and discussions are readily available. Consequently, this enhances the decision-making process and promotes more efficient collaboration throughout the organization.
Pros and Cons
  • Real-Time Collaboration: Bitrix24 facilitates instant communication through features like instant messaging, group chats, and video conferencing. This enables teams to connect and share information in real time, promoting effective collaboration and timely decision-making.
  • Task Management: Bitrix24 offers comprehensive task management capabilities, allowing teams to assign tasks, establish deadlines, and monitor progress. This ensures that team members are aligned, promoting organization and focus on project objectives.
  • Social Intranet: Bitrix24 provides a social intranet platform that serves as a centralized space for employees to interact, exchange updates, and collaborate on projects. This fosters a collaborative environment, promotes knowledge sharing, and enhances teamwork across the organization.
Likelihood to Recommend
Bitrix24 is highly beneficial for teams that are geographically dispersed or working remotely. Its real-time communication tools, including instant messaging and video conferencing, enable seamless collaboration regardless of physical location. The centralized document management feature ensures that team members can easily access and collaborate on shared documents from anywhere, facilitating efficient teamwork in a remote or distributed environment.

Bitrix24: A project management tool that can grow with your business

Rating: 6 out of 10
Incentivized
February 28, 2023
Verified User
Vetted Review
Verified User
Bitrix24
2 years of experience
Use Cases and Deployment Scope
Bitrix24 has been used for the whole organization. It (after several other tests with similar software), has been the most robust and all-inclusive project management software that we have ever had. It has solved the problem of managing tasks, creating Gantt charts, delegating tasks, incorporating documents into projects and tasks, and having software that can integrate with our other business software.
Pros and Cons
  • Easy access for ALL users within the organization.
  • Provides the ability to create subtasks, tasks, projects and provide a clear picture of progress as a result.
  • Offers integrations WITHIN Bitrix, including CRM and text messaging (sales).
Likelihood to Recommend
Bitrix24 is well suited for any organization that needs a project management tool that can grow with them. I cannot stress this enough! This software works for startups and large organizations! That's important considering the learning curve, and the amount of time that it takes to set up a company-wide software. The software is set up to support all internal teams, as well as have folders/tasks specifically for dedicated teams (ie- executives, marketing, etc). The approvals process also helps managers to track each step of the way.

Bitrix24 may not be well suited for an organization that is looking for a quick-to-use, temporary project management solution. Its layout is very detailed and requires a commitment to not only learn how to use but to manage. This may not be great for someone who is looking solely for a task manager.

Intuitive tool for customer relationship management.

Rating: 9 out of 10
August 05, 2021
Use Cases and Deployment Scope
Bitrix24 is implemented in our marketing department and is used to manage our customer relations and better collaboration. Setting up this tool is quite easy and we can integrate this software with other tools and can make our work more convenient. It is a highly flexible tool. So this tool should work on its customer team.

Pros and Cons
  • It is an efficient tool in project management and we can track time spend on a project.
  • Its file-sharing feature is so helpful as I can share important files with colleagues.
  • Its integration is simple.
Likelihood to Recommend
Bitrix is a great tool for the management of customer relations. We are highly inspired by the speed of this software and the way it has organized our lives. Because of its features, we are capable of collaborating with our team and its time tracking, file sharing, and integration features work so well.

Bitrix24 gives you the peace of mind to manage your business efficiently

Rating: 10 out of 10
July 03, 2021
Use Cases and Deployment Scope
Bitrix24 is essential for my entire company, all members use it from sales to project management, we manage them through this tool. It helps us to maintain full control of our marketing campaigns, prospects and negotiations, quotes, and invoices.
Pros and Cons
  • Allows you to monitor and visualize the entire sales flow of the company
  • Traceability of prospects and the sources from which they come
  • Multi-agent contact center
  • Automation of recurring tasks and processes
Likelihood to Recommend
Bitrix24 is perfect for small and medium-sized companies, who want to optimize their marketing, sales and customer service processes at low and affordable costs.

A leader in enhancing teamwork and collaboration.

Rating: 10 out of 10
Incentivized
June 25, 2021
GJ
Grace Jones
Project Specialist
Unilever (Consumer Goods, 1001-5000 employees)
Vetted Review
Verified User
Bitrix24
4 years of experience
View profile
Use Cases and Deployment Scope
Bitrix24 is an efficient collaboration platform that empowers our staff to work efficiently as a team, communicate and share tasks and updates with simplicity. It's used in the whole of our organization, and our staff find it intuitive, where one is able to create an activity and update their to-do list and hep them focus on executing set targets. It has brought our workforce together and this is crucial in unifying our workflow and enabling us to expand our portfolio.
Pros and Cons
  • Collaboration has grown and this improves our workflow and productivity.
  • Simplifies the communication process allowing our departments to work interdependently.
  • Coordinates our projects easily and this leads to better outcomes.
Likelihood to Recommend
Bitrix24 is a complete collaboration, communication and teamwork platform and it fits perfectly in a situation where a company aims to bring their staff together, where they communicate efficiently and grow teamwork. It will ensure all tasks are coordinated and implemented centrally leading to better outcomes.

The BEST looking CRM that saves your team and business time.

Rating: 9 out of 10
Incentivized
May 19, 2021
SM
Sanjit Mandal
Digital Marketing Strategist
California SEO Professionals (Marketing and Advertising, 1-10 employees)
Vetted Review
Verified User
Bitrix24
3 years of experience
View profile
Use Cases and Deployment Scope
It is used as a CRM, email, and task & project management. Bitrix24 unifies using multiple applications into one beautiful, easy-to-use program. Opening, closing, and switching into different applications uses more time than one program that can do it all. It saves time, and computer resources too.
Pros and Cons
  • Unser Interface. You can even change the theme of the application.
  • You can see everything visually well.
  • Connecting with your email platform.
Likelihood to Recommend
One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time.
If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!

Bitrix24 is a high-end intranet service

Rating: 9 out of 10
Incentivized
April 27, 2021
JK
Jason Kerley
Social Media Manager
SSDIGITALCO (Marketing & Advertising, 201-500 employees)
Vetted Review
Verified User
Bitrix24
1 year of experience
Use Cases and Deployment Scope
Handling all intranet processes and business strategies from the Bitrix24 platform has been one of the best work decisions we have been able to make. All the results have been fully satisfactory when it comes to categorizing and maneuvering data of different kinds. Bitrix24 is one of the best services you can get to cover CRM, business intelligence, and even marketing operations. Its ease of connection to other services. In case of working from a Smartphone terminal, it is possible to cover all kinds of tasks. Can be used in conjunction with CRM services for more extensive diagram printouts.
Pros and Cons
  • Its data cataloging system maintains high scalability.
  • It can be integrated with various business management services.
  • Can be connected to various platforms based on marketing generation, such as Facebook lead Ads.
  • Appointments with prospects for customers and employees can be scheduled completely free of charge.
Likelihood to Recommend
Being such a multifaceted software, it is recommended to work with scenarios that require several processes to track employees if it is about reviewing their expenses or monetary operations within the company. It can also be used to deal with online stores through its bitrix24 store extension.

Bitrix24 Review

Rating: 1 out of 10
February 04, 2021
Lh
Lee holter
CEO
Sono Solutions (Medical Device, 1-10 employees)
Vetted Review
Verified User
Bitrix24
1 year of experience
Use Cases and Deployment Scope
We attempted to make this a[n] all divisions solutions without success
Pros and Cons
  • None
Likelihood to Recommend
If i could provide a lower score, I would. The company falsely advertises integrations with Quickbooks Online, it does not work. The software is a shell, meaning that the purchaser has to "create" every document and infrastructure in order for the application to even come close to working. The very thing that it appears it was designed for (CRM) fails miserably. You won't even see your deals or opportunities move to the "next stage" without some form of manual manipulation. Telephone integration does absolutely nothing other than clog up your leads with calls with zero info on them. Top all of this off with the complete lack of support (even in the paid version). They will take days to respond and then its with a canned response about going and researching the answer yourself in a pile of some of the worst help files I have seen in my more than 30 years in business. Then, finally capped by this...once you have wasted the $1000.00 for the access to the software and the countless hours and thousands of dollars to try to get it to work with just basic day to day operation....you finally decide that there are much better options available (like Salesforce) they will refuse to refund you any part of your remaining subscription. BUYER BEWARE- complete and total scam of a solution. DO NOT WASTE YOUR MONEY!

BEWARE of Bitrix24! Months to customize, didn't work for us, doesn't support drips, non-intuitive, no refunds!

Rating: 1 out of 10
November 12, 2020
Verified User
Vetted Review
Verified User
Bitrix24
1 year of experience
Use Cases and Deployment Scope
We were seeking a sales and marketing CRM that wasn't priced as seat based.
Pros and Cons
  • Bitrix24 did not do anything well.
Likelihood to Recommend
Bitrix24 is not well suited in any situation. It's difficult to use, non-intuitive, requires extensive paid customization, doesn't support key uses cases like drip campaigns, has horrible social integration, requires months of setup and is unusable by employees.

Nice for small or medium office

Rating: 8 out of 10
Incentivized
July 03, 2020
Verified User
Vetted Review
Verified User
Bitrix24
3 years of experience
Use Cases and Deployment Scope
Our deals division utilizes the CRM arrangement, engineers utilize particular PM apparatuses, and the advertising office frequently needs to utilize both. At that point, there is a third answer for messaging, a fourth answer for intranet or HR needs, and a fifth – for the entire organization's information base.

In a few organizations, choices are made gradually and not straightforwardly. Bitrix24 tackles these issues, as you can utilize it for informal organization and ongoing specialized instruments (use talk and video conferencing in addition to Activity Stream intranet focus) to get every one of the partners in a single place and settle on a choice rapidly.

Pros and Cons
  • Super adjustable, multi pipelines, streamlined CRM
  • Great group administration and worker time sheets framework
  • Unified correspondences
  • The capacity to connect telephone numbers to it (and make and get calls)
  • Multichannel contact gadget for your site, specifically associated with the CRM
  • Automation and visual work process creator
  • Web designer included (marvelous for landing and crush pages)
  • Tasks, Schedule and task administration
  • Great people group bolster
Likelihood to Recommend
I have been the usage of Bitrix24 for many years now... every so often for little things, a few different times only to check out and understand how the product has been changing over the time. However, I think it's a real hidden jewel for me, and I will start using it more regularly. This CRM delivers the whole thing in one package, and I will run my whole company almost entirely on it. CRM, possibilities, projects, Intranet, Workflows, phones, Unified Communications, and so forth. If this piece of software adds accounting and financials to the programs, it'd be a one-stop solution for every entrepreneur.

I suppose the most useful function I've seen on Bitrix24 is the fact that CRM strategies are genuinely customizable... True, most CRM structures permit you to customise small things like the field name, a few behaviors, and some different little stuff. However, Bitrix24 helps you to switch the whole thing healthily from single order processing to a multi-language commerce operation that is exceptionally clean, and in case you want to try distinctive angles, you could create multiple pipelines with one-of-a-kind configurations...

As I said before, I have tried Bitrix24 and more, also worked with most of the best-known ones (from Microsoft to Zoho to NoCRM,) but because I've rediscovered the new capabilities and functionalities from Bitrix24, I'm no longer looking for a new one.

Bitrix24 for business prosperity.

Rating: 8 out of 10
Incentivized
August 04, 2019
Verified User
Vetted Review
Verified User
Bitrix24
1 year of experience
Use Cases and Deployment Scope
Bitrix24 is a great tool that we use to monitor the marketing progress for all our real estate projects in marketing departments, although it is also used in the whole company for other purposes. We monitor the number of new clients we get within a month, and are able to make decisions based on the system outcome. We also use it for internal communications with co-workers as well, as to communicate with business partners concerning our business progress.
Pros and Cons
  • For communication, it allows video conferencing, and its audio clarity is very high, hence suitable for video calls within different organizations. This improves customer relationships, which translates to more sales.
  • We use it for project management like making analysis, assigning tasks, the allocation of roles, and the progress of any project we conduct within the company.
  • Good for the segmentation of customers and leads for easy communications with emails on the system. It segments based on location and activities or needs.
Likelihood to Recommend
Bitrix24 is very suitable for both small organizations or companies since its pricing goes hand with the number of users, this, therefore, means that someone pays only for the service received from the system.
It is suitable for tracking the number of new clients that the company have, the prospects for easy followups, for internal communication with co-workers and team members, and it also helps track project progression.

Bitrix24: A complete solution for most complex business needs

Rating: 7 out of 10
Incentivized
May 10, 2019
MM
Mike McPeak
CRM Administrator
Hale Trailer Brake & Wheel, Inc. (Transportation/Trucking/Railroad, 201-500 employees)
Vetted Review
Verified User
Bitrix24
2 years of experience
View profile
Use Cases and Deployment Scope
Bitrix 24 is one of the most complete systems I have found out there, short of full ERP implementations like Odoo, but even then, it has something, like landing page creation, that those software packages lack. It is so feature rich it can be intimidating at first, and I find it best to implement small portions of it at one time. Also, the self-hosted version is incredibly powerful, but it is imperative to have an experience channel partner if you wish to go that route, as set up and configuration is much less intuitive. The cloud version is much easier to manage yourself (and honestly many integrations seem to work better) but at the same time, you lack a lot of the power of customization.
Pros and Cons
  • Feature rich
  • Great for project and task management.
  • Ability to add extranet users is a big help.
Likelihood to Recommend
It's a bit much if all you're looking for is a base CRM. It's a great tool for larger teams who need to create quotes and invoices and manage tasks and projects and tie it in with their CRM data.

Bitrix review

Rating: 8 out of 10
Incentivized
March 26, 2019
Verified User
Vetted Review
Verified User
Bitrix24
3 years of experience
Use Cases and Deployment Scope
Bitrix is being used by certain departments of our organization as our organization is very huge. It is not posible to adopt just one tool in the entire organization. Bitrix acts as a pillar for CRM. It helps engage the right data and brings intelligence to it. We can target specific and the right customers for our marketing campaigns. Bitrix does this wonderfully and has helped a lot.
Pros and Cons
  • IP-telephony - this feature is beautiful and helps collaborate and communicate better.
  • This software can be accessed anywhere on a cell phone just by having the mobile application.
  • It has project management. It has call management. It allows for creating custom fields. It has an option to self-host.
Likelihood to Recommend
Bitrix24 has an astonishing number of advanced services available in its free tier - basically everything except Advanced CRM and Tasks or a lot of online storage. That has to be some kind of record for a service of this type and power. The Activity Stream is among the best of its kind. The paid plans are also very reasonable considering what you get. Even though I appreciate everything there one page ready for me to use, the amount of choices can be a bit confusing. The lefthand navigation can be configured so you can hide stuff you don't need. The design looks out of style so the UI could use an upgrade for sure.

Poor document sharing between users, syncing of files unreliable

Rating: 1 out of 10
March 20, 2019
AT
Alistair Turnbull
Director
Nationwide Building Society (Arts and Crafts, 1-10 employees)
Vetted Review
Verified User
Bitrix24
3 years of experience
View profile
Use Cases and Deployment Scope
Bitrix24 was being used initially as a file sharing program before rolling out other features. However, the file sharing proved completely unreliable compared to other providers and so we had to switch to an alternative.
Pros and Cons
  • None
Likelihood to Recommend
Not well suited for document sharing between users.

Bitrix 24 is the cheapest off the shelf Intranet solution you can get your hand on and a good go for SME

Rating: 7 out of 10
Incentivized
February 27, 2018
MP
Mario Pires
Head Of Business Development & Innovation
GeoStar (Leisure, Travel & Tourism, 201-500 employees)
Vetted Review
Verified User
Bitrix24
1 year of experience
View profile
Use Cases and Deployment Scope
I used Bitrix24 in my department for test purposes when looking for an Intranet solution. It was used with success for internal communications, employee directory, document management, internal chat tool, shared calendar, etc.
Pros and Cons
  • Lots of features and modules that can be switched on or off
  • Unbeatable pricing
  • Very easy to implement off the shelf
  • Very good as corporate social network
Likelihood to Recommend
It can be used has your company Intranet for SME. It can also be used as CRM or project management tool. Don’t find it fit to be used for medium large companies.

Is Bitrix24 worth your attention?

Rating: 2 out of 10
Incentivized
February 07, 2018
Use Cases and Deployment Scope
With Bitrix24 we use our team of partners to track leads and send orders to sales managers. Also, Bitrix24 is used in our teams to track the conversion of the peers. This allows you to monitor and analyze the quality of certain marketing tools. It is also very convenient to communicate with partners on work issues.
Pros and Cons
  • A huge number of integrations
  • Beautiful design
  • Availability of modules to be set within the company
  • Availability of internal chat and social network elements
Likelihood to Recommend
Bitrix24 is suitable for processing leads, transferring information to members, tracking the conversion and communicating with colleagues. Unfortunately, all these functions, although implemented in this product, but implemented little. It is very inconvenient to work with the leads of both me and the managers

The complete Social intranet for your company!

Rating: 9 out of 10
Incentivized
February 05, 2018
Use Cases and Deployment Scope
Bitrix24 is used as a CRM system to track user data and collaborate better.
Pros and Cons
  • Android App
  • Integration with other services
  • User management
Likelihood to Recommend
Bitrix24 is a structured tool to collaborate on various projects. The audio/video communication option is a great addition.

Cheap system for undemanding companies

Rating: 4 out of 10
Incentivized
December 11, 2017
OG
Oleg Galimov
Руководитель проектов
Web2win Russia (Events Services, 1-10 employees)
Vetted Review
Verified User
Bitrix24
2 years of experience
View profile
Use Cases and Deployment Scope
Sales, customer management, the division of the customer base between managers. History of interaction
Improve Employee Engagement, Communicate with All Stakeholders Instantly, No Need for Multiple Applications

The Bitrix24 system is designed, first of all, for large business. This is a large multi-purpose portal, self-contained. When buying Bitmix CRM, you choose not a CRM system, but a huge portal with a huge number of features, which includes CRM-system among others.

Pros and Cons
  • Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
  • The ability to write letters directly from the system with the help of a binding for working mail.
  • The presence of an application for Android. This helps to get access anywhere.
Likelihood to Recommend
It is ideal for getting to know what can be in a good CRM (in terms of the number of tools) and how good CRM should not be implemented (in terms of execution). There was a feeling that good old friends develop the product in a situation of a surplus budget, but lack of healthy ideas. More precisely, the ideas of the set and realizations of the sea, but there is not enough in the team of a man who would restore order in this whole economy. Although for small projects or projects with a simple one-two running functionality, the system is good.


For the sales team, it is not convenient! Poor synchronization with 1C. Managers have to spend extra (precious) time for ordering through Bitrix24. Reporting is not correct! A convenient moment is planning. But only this kind of money is not worth it. In general, the system is not adapted for the modern Russian segment of sales and control. It slows down the work of managers. You should not spend money on Bitrix24. There are cheaper and more reliable developments for control. BITRIX24 is a big minus!

Good, solid and free project management

Rating: 7 out of 10
Incentivized
July 31, 2017
Verified User
Vetted Review
Verified User
Bitrix24
3 years of experience
Use Cases and Deployment Scope
We use Bitrix24 as the main interface between our internal team of editors and external contractors and advisors. Bitrix24 provides a platform to have project-based discussions and assign editorial/production tasks to the entire team. It operates like a Facebook type interface where comments are attached to a discussion idea or project. It eliminates about 90% of emails and email chains (cc's etc).
Pros and Cons
  • Task assignment
  • Task and Project management
  • User management
Likelihood to Recommend
We use Bitrix24 to manage our publication projects. We currently have about 15 employees/contractors/stakeholders working towards 30 projects at any one time, Bitrix24 gives us an integrated workspace for discussion. As the manager, I can assign projects and tasks to users, and get an overview of their workload. It also gives me a good overview of the work programme.

My experience with Bitrix24

Rating: 8 out of 10
Incentivized
February 16, 2017
Use Cases and Deployment Scope
Bitrix24 is being used as a centralized repository of information about leads, clients, competitors and as an internal social network to promote collaboration and the registration of relevant information among all the areas of the company. It became our main information system since it has a powerful searching tool that makes any consult much easier and faster. We also use the workgroups to segment the information based on areas or levels of the users.
Pros and Cons
  • The searching tool is great. It helps a lot to find registered information previously organized by company or contact.
  • The streamline feature is a great way to post information and communicate to all users or just to a part of them. It may include the segmentation based on groups (example: sales information only to salespeople).
  • Easy integration with other systems to automate marketing campaigns (example: MailChimp).
  • Easy setup on cloud version: register and start to use the software! The free version is good enough if your business is not so big or complex.
Likelihood to Recommend
I believe it suits well for small/medium companies with processes that are not too complex. The product is robust (so many different features) and I believe it is a great option for projects that demand a lot of communication, collaboration, content sharing, etc. Projects that are more oriented to sales management/CRM activities may not be totally supported depending on each process/its complexity/need of integration with other databases or systems. We never used the self-hosted version, only the cloud one.

Bitrix24 is all you need in your Organization

Rating: 7 out of 10
Incentivized
December 16, 2016
Verified User
Vetted Review
Verified User
Bitrix24
1 year of experience
Use Cases and Deployment Scope
Bitrix24 is being used by our organization for the general purpose and work related communication. It is being used across the whole organization and every employee of the company get the login details for the same. Bitrix24 helps us for communication between the employees related to work queries, business meetings, schedule, task allocation, file sharing, documents sharing, image sharing, etc. It connects all employees of the company present in different geographic locations. We get all our business tasks, meetings schedules, client information, and contact details all are in one platform i.e. on Bitrix24. Every day of work starts with bitrix24 and ends with bitrix24.
Pros and Cons
  • Bitrix24 is not only a chatting and communication platform. It does lots of activities for us to communicate with peers in best way which helps to get done our work activities done properly on time and as per schedule. For example, if there is a meeting scheduled on a particular date, we used to get the notification on that day once we login. Also we get a notification about who is going to attend and what the agenda of the meeting will be. The best thing is that all these activies are very user user friendly in bitrix24. You can easily understand it what's going on there.
  • Bitrix24 is very simple and understandable. The user interface of the bitrix 24 is damn good looking and appealing. The Update has various option to upload. You can upload any particular file for selected users. Task allocation bar also has various options. It tracks your task activities and keeps updates on it to the allocator. You can close the task by clicking on task completion button, hence the task allocator will automatically get notified that task is completed.
  • The another best thing of the bitrix24 is general update bar. Every employee can share their updates and task completion success on that. For example, in our organization if any campaign or project is successfully done then person related to that project to share his success with all, and also share his new findings and how they completed this by overcoming the challenges. That feature of bitrix24 is very unique. Even our organization director shares general updates and success milestones of the company on this bar.
  • You can make groups of particular teams or departments to interact with similar job roles of employees, where you can communicate all your project related queries and tasks with your peers.
  • In short bitrix24 has reduced the various emailing work within our organization.You don't have to wait for the email for work. You can ping a particular person and get your work done over the system. It is very useful in various small and big updates as well.
  • Bitrix24 also provides audio/video communication which is also helpful when communicating with senior managers to get better understanding and to solve various business problems.
Likelihood to Recommend
Bitrix24 is overall is very good and has various good features also. But the best scenarios where bitrix24 is well suited is small team work sharing communication. You can make a small group of particular 10-20 employees of your project team or departmental team where you can communicate in a better way and do your work effectively, which saves time and cost of the work. Here in small groups the dependancies of work are small and less risk is there. But if you want to go use birtix24 for the whole organization with full function then more risk gets associated with it.
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