Intuitive tool for customer relationship management.
Bitrix24 is implemented in our marketing department and is used to manage our customer relations and better collaboration. Setting up this …
Bitrix24
Bitrix24
Overview
Reviews
Popular Features
View all 23 featuresTask Management (20)
7.4
74%
Document collaboration (21)
7.4
74%
Chat (20)
7.4
74%
Mobile Access (20)
6.8
68%
Reviewer Pros & Cons
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Tribett Requena
Gerente Administrativa
Agencia Todo Digital (Information Technology & Services, 1-10 employees)Pricing
View all pricingStart+
$14.40
Cloud
per month
CRM+
$41.40
Cloud
per month
Project+
$41.40
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Features Scorecard
Project Management
7.1
71%
Communication
7.2
72%
File Sharing & Management
7.1
71%
Product Details
What is Bitrix24?
Bitrix24 is a local-hosted or cloud-based social intranet and project management platform from the the company of the same name that also contains core HR (HRMS) and CRM features as well. It features live activity streaming, a layout similar to a social networking site's, "Like!"-ing, document storing and sharing, chat and video conferencing, time tracking and a calendar, a Gantt chart, and a messaging system. It possesses CRM features (CRM database with invoices, sales reports, and customer outreach) focused on client interaction, and an HRMS with an employee directory, a company structure, and a self-service portal.
Pricing varies. The self or local hosted version can be obtained for about $3300 or $9900 with a one-time license purchase, depending on needs (the higher priced tier is very similar but contains multiple intranets for various departments). A free cloud based version exists for use by 12 employees; no external users are allowed however, and 5GB of space is all that is alloted. The Standard cloud pack can be obtained for $99 per month and supports unlimited employees and external users, with 100GB of space. Finally the Professional package is offered for $199 and supports unlimited usage and storage, as well as the aforementioned time tracking, workflow / approval processes and expense management, work reports, and a company's own domain name.
Pricing varies. The self or local hosted version can be obtained for about $3300 or $9900 with a one-time license purchase, depending on needs (the higher priced tier is very similar but contains multiple intranets for various departments). A free cloud based version exists for use by 12 employees; no external users are allowed however, and 5GB of space is all that is alloted. The Standard cloud pack can be obtained for $99 per month and supports unlimited employees and external users, with 100GB of space. Finally the Professional package is offered for $199 and supports unlimited usage and storage, as well as the aforementioned time tracking, workflow / approval processes and expense management, work reports, and a company's own domain name.
Bitrix24 Competitors
Bitrix24 Technical Details
| Deployment Types | On-premise, SaaS |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Alternatives
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Frequently Asked Questions
What is Bitrix24?
Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.
What are Bitrix24's top competitors?
What is Bitrix24's best feature?
Reviewers rate Surveys highest, with a score of 8.1.
Who uses Bitrix24?
The most common users of Bitrix24 are from Small Businesses and the Marketing & Advertising industry.
Reviews and Ratings
(79)
Ratings
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August 05, 2021
Intuitive tool for customer relationship management.
Bitrix24 is implemented in our marketing department and is used to manage our customer relations and better collaboration. Setting up this tool is quite easy and we can integrate this software with other tools and can make our work more convenient. It is a highly flexible tool. So this tool should work on its customer team.
- It is an efficient tool in project management and we can track time spend on a project.
- Its file-sharing feature is so helpful as I can share important files with colleagues.
- Its integration is simple.
- Its Audio conferencing doesn’t work well.
- Some of its functions don’t operate perfectly.
It is used as a CRM, email, and task & project management. Bitrix24 unifies using multiple applications into one beautiful, easy-to-use program. Opening, closing, and switching into different applications uses more time than one program that can do it all. It saves time, and computer resources too.
- Unser Interface. You can even change the theme of the application.
- You can see everything visually well.
- Connecting with your email platform.
- Technical support option with longer reply times for all users, not just commercial accounts.
- Payment Options integration.
With Bitrix24 it is possible to maneuver quite modern administrative processes of creating and configuring workflows, which we usually focus on sales projects, where we distribute manage all the information that is stored about sales, and carry out reports about the level of marketing performance when the project in question is completed and launched for sale on the market.
- The internal HR manager in Bitrix24 does not allow us to create sufficiently structured graphical lists of all absences that each employee has taken during his career within the company, and of all accessibility requests by employees to access some limited functionalities within the service.
- When it comes to group management work, it has been good to be able to identify elements within the service that remain oriented to business processes, such as the specialized area of web sales. Based on that, Bitrix24 is a good service to be able to manage business directly and to bring in leads on an ongoing basis, while still having positive results.
- It is well known that despite being a sales and CRM service, Bitrix24 has enough features to be able to plan projects of different scopes. Each of the project setup operations that can be executed within the Bitrix24 platform are accurate, or at least seem better and more streamlined than with any other service we've had the opportunity to test.
- Bitrix24 automates the execution of administrative dynamics to optimize the overall sales force level, thus leading to better level transactions within the sales modalities, and by integrating Bitrix24 with other sales services, it is possible to mobilize the documents of operations performed from one service to another.
- It can also be used to increase the quality level of the technical support operations that our support staff manages, as it allows for reviews of each support session, in order to evaluate the technician in question who is talking to customers while he is working in real time.
- In the case of managing crossover operations, we believe that Bitrix24 offers a good level of analysis for such crossovers, even when you need to work surprisingly with charts of various shapes that require a large number of crossovers. This information on graphs and reports coming from Bitrix24 is very easy to configure to match the technical formats or general aspects of any other CRM, without losing the quality of the work.
- It does not allow you to configure the synchronization of applications that connect from your suite, totally destabilizing the level of interaction that is usually had at multiplatform level during the work, and in case you need to transport data quickly from one service to another, having several devices connected to the second service, it will not comply with sufficient dynamics so that all devices can review the information instantly.
- If you want to work with mass marketing, Bitrix24 does not have such a function, which tends to greatly limit the work plans with startups and small businesses that want to keep growing based on this type of marketing to cover their reach to customers.
- Its structure is a bit more complicated than other sales platforms, making it difficult to work with documents or workflow configuration capabilities if you only have experience with smaller CRM and fewer applications.
June 25, 2021
A leader in enhancing teamwork and collaboration.
Bitrix24 is an efficient collaboration platform that empowers our staff to work efficiently as a team, communicate and share tasks and updates with simplicity. It's used in the whole of our organization, and our staff find it intuitive, where one is able to create an activity and update their to-do list and hep them focus on executing set targets. It has brought our workforce together and this is crucial in unifying our workflow and enabling us to expand our portfolio.
- Collaboration has grown and this improves our workflow and productivity.
- Simplifies the communication process allowing our departments to work interdependently.
- Coordinates our projects easily and this leads to better outcomes.
- Sometimes poor internet connections impede on the proper working of the platform delaying the collaboration process.
February 04, 2021
Bitrix24 Review
We attempted to make this a[n] all divisions solutions without success
- None
- Not one of the advertised integrations worked
- support is seriously lacking- even for paid acounts
- CRM fails to even auto update deals or opportunities
- Very expensive and takes months to deploy and setup- all to be wasted- you will leave the platform for something much better
April 27, 2021
Bitrix24 is a high-end intranet service
Handling all intranet processes and business strategies from the Bitrix24 platform has been one of the best work decisions we have been able to make. All the results have been fully satisfactory when it comes to categorizing and maneuvering data of different kinds. Bitrix24 is one of the best services you can get to cover CRM, business intelligence, and even marketing operations. Its ease of connection to other services. In case of working from a Smartphone terminal, it is possible to cover all kinds of tasks. Can be used in conjunction with CRM services for more extensive diagram printouts.
- Its data cataloging system maintains high scalability.
- It can be integrated with various business management services.
- Can be connected to various platforms based on marketing generation, such as Facebook lead Ads.
- Appointments with prospects for customers and employees can be scheduled completely free of charge.
- Automated notifications from bitrix24 are difficult to schedule.
- Emails that we add to bitrix24 account are often closed.
- Reserved resource reports are not updated live.
- If the contact center is to be used, it is difficult to schedule channels to show the necessary information depending on different priorities.
Bitrix24 is essential for my entire company, all members use it from sales to project management, we manage them through this tool. It helps us to maintain full control of our marketing campaigns, prospects and negotiations, quotes, and invoices.
- Allows you to monitor and visualize the entire sales flow of the company
- Traceability of prospects and the sources from which they come
- Multi-agent contact center
- Automation of recurring tasks and processes
- Extend the email history to more than 3 months in the case of webmail
- The kanban view visualization for projects to be able to adapt it to the methodology SCRUMBAN
November 12, 2020
BEWARE of Bitrix24! Months to customize, didn't work for us, doesn't support drips, non-intuitive, no refunds!
We were seeking a sales and marketing CRM that wasn't priced as seat based.
- Bitrix24 did not do anything well.
- User interface, drip campaigns, customization, CRM capabilities
- Email integration, email signatures, social integration, lead forms
- Setup, support, refund policy. All of these things are poor.
- All of it is customized, so you have to hire consultants. Even with that, nothing was easy or simple.
July 03, 2020
Nice for small or medium office
Our deals division utilizes the CRM arrangement, engineers utilize particular PM apparatuses, and the advertising office frequently needs to utilize both. At that point, there is a third answer for messaging, a fourth answer for intranet or HR needs, and a fifth – for the entire organization's information base.
In a few organizations, choices are made gradually and not straightforwardly. Bitrix24 tackles these issues, as you can utilize it for informal organization and ongoing specialized instruments (use talk and video conferencing in addition to Activity Stream intranet focus) to get every one of the partners in a single place and settle on a choice rapidly.
- Super adjustable, multi pipelines, streamlined CRM
- Great group administration and worker time sheets framework
- Unified correspondences
- The capacity to connect telephone numbers to it (and make and get calls)
- Multichannel contact gadget for your site, specifically associated with the CRM
- Automation and visual work process creator
- Web designer included (marvelous for landing and crush pages)
- Tasks, Schedule and task administration
- Great people group bolster
- The price could be a major hindrance for many tiny organizations. the corporate might additionally improve on their client support.
- All options are bundled together. There is no way to get CRM or project management individually.
- A bit difficult to get used to as user and admin.
Bitrix 24 is one of the most complete systems I have found out there, short of full ERP implementations like Odoo, but even then, it has something, like landing page creation, that those software packages lack. It is so feature rich it can be intimidating at first, and I find it best to implement small portions of it at one time. Also, the self-hosted version is incredibly powerful, but it is imperative to have an experience channel partner if you wish to go that route, as set up and configuration is much less intuitive. The cloud version is much easier to manage yourself (and honestly many integrations seem to work better) but at the same time, you lack a lot of the power of customization.
- Feature rich
- Great for project and task management.
- Ability to add extranet users is a big help.
- Customer service
- Better third-party add-ons (especially from non-Ukraine and Russian development houses).
Bitrix24 was being used initially as a file sharing program before rolling out other features. However, the file sharing proved completely unreliable compared to other providers and so we had to switch to an alternative.
- None
- File sharing is poor and doesn't sync consistently. It became easier just to email documents and files.
February 07, 2018
Is Bitrix24 worth your attention?
With Bitrix24 we use our team of partners to track leads and send orders to sales managers. Also, Bitrix24 is used in our teams to track the conversion of the peers. This allows you to monitor and analyze the quality of certain marketing tools. It is also very convenient to communicate with partners on work issues.
- A huge number of integrations
- Beautiful design
- Availability of modules to be set within the company
- Availability of internal chat and social network elements
- Malfunctions
- System impediments of leads
- Technical support is not competent
- No sync with mobile app
- Confusing interface takes time to sort out
- For the sales department, the system is badly sharpened - managers do not need to enter information in 2-3 clicks
December 11, 2017
Cheap system for undemanding companies
Sales, customer management, the division of the customer base between managers. History of interaction
Improve Employee Engagement, Communicate with All Stakeholders Instantly, No Need for Multiple Applications
The Bitrix24 system is designed, first of all, for large business. This is a large multi-purpose portal, self-contained. When buying Bitmix CRM, you choose not a CRM system, but a huge portal with a huge number of features, which includes CRM-system among others.
- Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
- The ability to write letters directly from the system with the help of a binding for working mail.
- The presence of an application for Android. This helps to get access anywhere.
- Slow interface. A lot of unnecessary features and settings that do not disable
- One and the same need can be solved in various ways. This causes confusion in the sophistication of the work.
- The presence of unnecessary tools in the work complicates navigation and the user's work in the system.
- Additional functions require certain resources, but they are not used.
February 27, 2018
Bitrix 24 is the cheapest off the shelf Intranet solution you can get your hand on and a good go for SME
I used Bitrix24 in my department for test purposes when looking for an Intranet solution. It was used with success for internal communications, employee directory, document management, internal chat tool, shared calendar, etc.
- Lots of features and modules that can be switched on or off
- Unbeatable pricing
- Very easy to implement off the shelf
- Very good as corporate social network
- Confusing navigation
- Average user experience
- Doesn’t allow for many tailor made configurations - what you see is what you get
- Could have an idea management area
- Could have a training calendar with enrollment management
- Doesn’t have AD synch
February 05, 2018
The complete Social intranet for your company!
Bitrix24 is used as a CRM system to track user data and collaborate better.
- Android App
- Integration with other services
- User management
- Some parts of Bitrix24 are too complex. Please let users have more freedom to configure fields to their liking.
- The presence of too many tools can be overwhelming at first.
February 16, 2017
My experience with Bitrix24
Bitrix24 is being used as a centralized repository of information about leads, clients, competitors and as an internal social network to promote collaboration and the registration of relevant information among all the areas of the company. It became our main information system since it has a powerful searching tool that makes any consult much easier and faster. We also use the workgroups to segment the information based on areas or levels of the users.
- The searching tool is great. It helps a lot to find registered information previously organized by company or contact.
- The streamline feature is a great way to post information and communicate to all users or just to a part of them. It may include the segmentation based on groups (example: sales information only to salespeople).
- Easy integration with other systems to automate marketing campaigns (example: MailChimp).
- Easy setup on cloud version: register and start to use the software! The free version is good enough if your business is not so big or complex.
- Sometimes the user interface is too complex in a few parts of the system. It would be great to have the chance to simplify some of them (self-configuration).
- The permissions feature is limited. We tried to set up a specific user type (to restrict the access to CRM information) based on his own companies/contacts (something basic to a CRM) but it was not possible.
- The features to manage deals and sales funnel are a bit complex too when compared to other cloud CRM providers. We tried to use this feature for a while but it did not fit to our needs.
Bitrix24 has been used for the whole organization. It (after several other tests with similar software), has been the most robust and all-inclusive project management software that we have ever had. It has solved the problem of managing tasks, creating Gantt charts, delegating tasks, incorporating documents into projects and tasks, and having software that can integrate with our other business software.
- Easy access for ALL users within the organization.
- Provides the ability to create subtasks, tasks, projects and provide a clear picture of progress as a result.
- Offers integrations WITHIN Bitrix, including CRM and text messaging (sales).
- It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
- Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
- It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
August 04, 2019
Bitrix24 for business prosperity.
Bitrix24 is a great tool that we use to monitor the marketing progress for all our real estate projects in marketing departments, although it is also used in the whole company for other purposes. We monitor the number of new clients we get within a month, and are able to make decisions based on the system outcome. We also use it for internal communications with co-workers as well, as to communicate with business partners concerning our business progress.
- For communication, it allows video conferencing, and its audio clarity is very high, hence suitable for video calls within different organizations. This improves customer relationships, which translates to more sales.
- We use it for project management like making analysis, assigning tasks, the allocation of roles, and the progress of any project we conduct within the company.
- Good for the segmentation of customers and leads for easy communications with emails on the system. It segments based on location and activities or needs.
- I have a feeling that although the software is great and helps us a lot at our company, the pricing is a challenge to us, and if they could give more favorable prices it could be wonderful.
- The Bitrix24 support team takes a lot of time to respond, and are therefore not very effective.
- The system also has a lot of notifications that keep coming to the account. To me, this is very annoying, and if this can be fixed to only have important notifications, that would be great.
March 26, 2019
Bitrix review
Bitrix is being used by certain departments of our organization as our organization is very huge. It is not posible to adopt just one tool in the entire organization. Bitrix acts as a pillar for CRM. It helps engage the right data and brings intelligence to it. We can target specific and the right customers for our marketing campaigns. Bitrix does this wonderfully and has helped a lot.
- IP-telephony - this feature is beautiful and helps collaborate and communicate better.
- This software can be accessed anywhere on a cell phone just by having the mobile application.
- It has project management. It has call management. It allows for creating custom fields. It has an option to self-host.
- The free version attaches a Bitrix24 reference at the bottom of every email.
- A couple of functions are not polished or clear enough. Doesn't have an accounting feature.
- Not real quick or robust development but what it does it does very well.
July 31, 2017
Good, solid and free project management
We use Bitrix24 as the main interface between our internal team of editors and external contractors and advisors. Bitrix24 provides a platform to have project-based discussions and assign editorial/production tasks to the entire team. It operates like a Facebook type interface where comments are attached to a discussion idea or project. It eliminates about 90% of emails and email chains (cc's etc).
- Task assignment
- Task and Project management
- User management
- Interface - it currently *feels* amateur; I am sure that it's not, but the lack of customisation means that we can't improve it.
- Time Reporting - time entries can only be logged in real-time, not post-hoc.
December 16, 2016
Bitrix24 is all you need in your Organization
Bitrix24 is being used by our organization for the general purpose and work related communication. It is being used across the whole organization and every employee of the company get the login details for the same. Bitrix24 helps us for communication between the employees related to work queries, business meetings, schedule, task allocation, file sharing, documents sharing, image sharing, etc. It connects all employees of the company present in different geographic locations. We get all our business tasks, meetings schedules, client information, and contact details all are in one platform i.e. on Bitrix24. Every day of work starts with bitrix24 and ends with bitrix24.
- Bitrix24 is not only a chatting and communication platform. It does lots of activities for us to communicate with peers in best way which helps to get done our work activities done properly on time and as per schedule. For example, if there is a meeting scheduled on a particular date, we used to get the notification on that day once we login. Also we get a notification about who is going to attend and what the agenda of the meeting will be. The best thing is that all these activies are very user user friendly in bitrix24. You can easily understand it what's going on there.
- Bitrix24 is very simple and understandable. The user interface of the bitrix 24 is damn good looking and appealing. The Update has various option to upload. You can upload any particular file for selected users. Task allocation bar also has various options. It tracks your task activities and keeps updates on it to the allocator. You can close the task by clicking on task completion button, hence the task allocator will automatically get notified that task is completed.
- The another best thing of the bitrix24 is general update bar. Every employee can share their updates and task completion success on that. For example, in our organization if any campaign or project is successfully done then person related to that project to share his success with all, and also share his new findings and how they completed this by overcoming the challenges. That feature of bitrix24 is very unique. Even our organization director shares general updates and success milestones of the company on this bar.
- You can make groups of particular teams or departments to interact with similar job roles of employees, where you can communicate all your project related queries and tasks with your peers.
- In short bitrix24 has reduced the various emailing work within our organization.You don't have to wait for the email for work. You can ping a particular person and get your work done over the system. It is very useful in various small and big updates as well.
- Bitrix24 also provides audio/video communication which is also helpful when communicating with senior managers to get better understanding and to solve various business problems.
- In spite of various good features of bitrix24, it has room of various improvement also. Bitrix24 has various crash reports in our organization which makes birtix24 annoying. Sometimes the downtime is more than 5 hours, which makes bitrix24 poor on the technical side. This means you cannot depend on bitrix24 for your work; you have to maintain a back up plan for it.
- You cannot connect various other applications in bitrix24. It supports very few applications. [For example] Grammarly works poorly in bitrix24.