TrustRadius
Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.https://media.trustradius.com/product-logos/B3/HP/8XD3CVDHVXG1.pngBitrixBitrix24: A complete solution for most complex business needs2019-05-10T14:23:42.632ZBitrix 24 is one of the most complete systems I have found out there, short of full ERP implementations like Odoo, but even then, it has something, like landing page creation, that those software packages lack. It is so feature rich it can be intimidating at first, and I find it best to implement small portions of it at one time. Also, the self-hosted version is incredibly powerful, but it is imperative to have an experience channel partner if you wish to go that route, as set up and configuration is much less intuitive. The cloud version is much easier to manage yourself (and honestly many integrations seem to work better) but at the same time, you lack a lot of the power of customization.,Feature rich
Great for project and task management.
Ability to add extranet users is a big help.,Customer service
Better third-party add-ons (especially from non-Ukraine and Russian development houses).,7,Bitrix has allowed us to get detailed lead tracking and ROI calculations for marketing sources.,Swiftpage ACT!, SugarCRM, Pipedrive, Zoho CRM and HubSpot CRM,Trello, Google Ad Manager, Google Analytics, Moz, SEMRushMike McPeakBitrix24 for business prosperity.2019-08-04T04:58:42.187ZBitrix24 is a great tool that we use to monitor the marketing progress for all our real estate projects in marketing departments, although it is also used in the whole company for other purposes. We monitor the number of new clients we get within a month, and are able to make decisions based on the system outcome. We also use it for internal communications with co-workers as well, as to communicate with business partners concerning our business progress.,For communication, it allows video conferencing, and its audio clarity is very high, hence suitable for video calls within different organizations. This improves customer relationships, which translates to more sales.
We use it for project management like making analysis, assigning tasks, the allocation of roles, and the progress of any project we conduct within the company.
Good for the segmentation of customers and leads for easy communications with emails on the system. It segments based on location and activities or needs.,I have a feeling that although the software is great and helps us a lot at our company, the pricing is a challenge to us, and if they could give more favorable prices it could be wonderful.
The Bitrix24 support team takes a lot of time to respond, and are therefore not very effective.
The system also has a lot of notifications that keep coming to the account. To me, this is very annoying, and if this can be fixed to only have important notifications, that would be great.,8,Easy targeting of customers and prospects.
The segmentation of companies allows for easy communication.
Only a single system is needed to do almost everything needed by the company.,Zoho CRM,amoCRM, Zoho CRMVerified UserPoor document sharing between users, syncing of files unreliable2019-03-20T15:42:58.138ZBitrix24 was being used initially as a file sharing program before rolling out other features. However, the file sharing proved completely unreliable compared to other providers and so we had to switch to an alternative.,None,File sharing is poor and doesn't sync consistently. It became easier just to email documents and files.,1,Negative ROI of time spent implementing as another solution had to be found.,OneDriveAlistair TurnbullBitrix review2019-03-26T01:33:19.890ZBitrix is being used by certain departments of our organization as our organization is very huge. It is not posible to adopt just one tool in the entire organization. Bitrix acts as a pillar for CRM. It helps engage the right data and brings intelligence to it. We can target specific and the right customers for our marketing campaigns. Bitrix does this wonderfully and has helped a lot.,IP-telephony - this feature is beautiful and helps collaborate and communicate better.
This software can be accessed anywhere on a cell phone just by having the mobile application.
It has project management. It has call management. It allows for creating custom fields. It has an option to self-host.,The free version attaches a Bitrix24 reference at the bottom of every email.
A couple of functions are not polished or clear enough. Doesn't have an accounting feature.
Not real quick or robust development but what it does it does very well.,8,It definitely has a positive impact as it helps with collaboration and improves data health.
Overall it reduces time and speeds up the processes and helps achieve more in the less time.
It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.,Trello, JIRA Software, Wrike, Asana, Redmine, Zoho Analytics and ONLYOFFICE,Devart Excel Add-ins, Zoho Analytics, Google Ad ManagerVerified UserNice for small or medium office2018-09-19T19:18:36.133ZOur deals division utilizes the CRM arrangement, engineers utilize particular PM apparatuses, and the advertising office frequently needs to utilize both. At that point, there is a third answer for messaging, a fourth answer for intranet or HR needs, and a fifth – for the entire organization's information base.
In a few organizations, choices are made gradually and not straightforwardly. Bitrix24 tackles these issues, as you can utilize it for informal organization and ongoing specialized instruments (use talk and video conferencing in addition to Activity Stream intranet focus) to get every one of the partners in a single place and settle on a choice rapidly.,Super adjustable, multi pipelines, streamlined CRM
Great group administration and worker time sheets framework
Unified correspondences
The capacity to connect telephone numbers to it (and make and get calls)
Multichannel contact gadget for your site, specifically associated with the CRM
Automation and visual work process creator
Web designer included (marvelous for landing and crush pages)
Tasks, Schedule and task administration
Great people group bolster,The price could be a major hindrance for many tiny organizations. the corporate might additionally improve on their client support.
All options are bundled together. There is no way to get CRM or project management individually.
A bit difficult to get used to as user and admin.,7,There is a noticeable difference in our company after executing Bitrix24 . It has expanded the efficiency of workers inside the office and within the whole organization. Right now, the communication between representatives is speedy and it explains different work inquiries. Takes less time to tackle issues. This prompts a decent virtual workplace.,amoCRM, Pipedrive, Hightail, Quip, Airtable, Smartsheet, Atlassian Confluence, Honey and Flock,Basecamp, QuickBooks Enterprise Solutions, Copper (formerly ProsperWorks), Exponea Experience Cloud, MailChimp, Freshdesk, Infusionsoft, Nimble, Datanyze, ClearSlide, Smartlook, ion interactive, UnbounceVerified UserIs Bitrix24 worth your attention?2018-02-07T17:29:23.442ZWith Bitrix24 we use our team of partners to track leads and send orders to sales managers. Also, Bitrix24 is used in our teams to track the conversion of the peers. This allows you to monitor and analyze the quality of certain marketing tools. It is also very convenient to communicate with partners on work issues.,A huge number of integrations
Beautiful design
Availability of modules to be set within the company
Availability of internal chat and social network elements,Malfunctions
System impediments of leads
Technical support is not competent
No sync with mobile app
Confusing interface takes time to sort out
For the sales department, the system is badly sharpened - managers do not need to enter information in 2-3 clicks,2,Sales increased by 7 percent in 3 months
Increased the performance of sales managers
The number of staff managers has decreased,amoCRM,amoCRMВладимир ПахомчикCheap system for undemanding companies2017-12-11T16:12:00.772ZSales, customer management, the division of the customer base between managers. History of interactionImprove Employee Engagement, Communicate with All Stakeholders Instantly, No Need for Multiple Applications
The Bitrix24 system is designed, first of all, for large business. This is a large multi-purpose portal, self-contained. When buying Bitmix CRM, you choose not a CRM system, but a huge portal with a huge number of features, which includes CRM-system among others.,Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
The ability to write letters directly from the system with the help of a binding for working mail.
The presence of an application for Android. This helps to get access anywhere.,Slow interface. A lot of unnecessary features and settings that do not disable
One and the same need can be solved in various ways. This causes confusion in the sophistication of the work.
The presence of unnecessary tools in the work complicates navigation and the user's work in the system.
Additional functions require certain resources, but they are not used.,4,For the sales department creates more difficulties than good. More time is spent on establishing deals and working with the interface than with direct production of the sales process.
It takes a lot of time to integrate the system and establish business processes and train staff to work.
With a large database that is integrated into the system, you get quick access through the search. In this regard, it simplifies the work.,Asana,Google Drive, Asana, Canva, Trello, Coursera, Skype, Adobe Photoshop, Wunderlist, Evernote, Bitly, Zoom, Box, MailChimpOleg GalimovBitrix 24 is the cheapest off the shelf Intranet solution you can get your hand on and a good go for SME2018-02-27T16:23:20.595ZI used Bitrix24 in my department for test purposes when looking for an Intranet solution. It was used with success for internal communications, employee directory, document management, internal chat tool, shared calendar, etc.,Lots of features and modules that can be switched on or off
Unbeatable pricing
Very easy to implement off the shelf
Very good as corporate social network,Confusing navigation
Average user experience
Doesn’t allow for many tailor made configurations - what you see is what you get
Could have an idea management area
Could have a training calendar with enrollment management
Doesn’t have AD synch,7,Replace some other tools with one single tool
Target communications to people who need them
Single place to go for everything company related,Intranet ConnectionsMario PiresThe complete Social intranet for your company!2018-02-05T17:16:53.790ZBitrix24 is used as a CRM system to track user data and collaborate better.,Android App
Integration with other services
User management,Some parts of Bitrix24 are too complex. Please let users have more freedom to configure fields to their liking.
The presence of too many tools can be overwhelming at first.,9,Better collaboration
Better file sharing
Less time wasted on trivial mattersDenis Alessio 🇭🇷My experience with Bitrix242017-02-16T19:23:07.170ZBitrix24 is being used as a centralized repository of information about leads, clients, competitors and as an internal social network to promote collaboration and the registration of relevant information among all the areas of the company. It became our main information system since it has a powerful searching tool that makes any consult much easier and faster. We also use the workgroups to segment the information based on areas or levels of the users.,The searching tool is great. It helps a lot to find registered information previously organized by company or contact.
The streamline feature is a great way to post information and communicate to all users or just to a part of them. It may include the segmentation based on groups (example: sales information only to salespeople).
Easy integration with other systems to automate marketing campaigns (example: MailChimp).
Easy setup on cloud version: register and start to use the software! The free version is good enough if your business is not so big or complex.,Sometimes the user interface is too complex in a few parts of the system. It would be great to have the chance to simplify some of them (self-configuration).
The permissions feature is limited. We tried to set up a specific user type (to restrict the access to CRM information) based on his own companies/contacts (something basic to a CRM) but it was not possible.
The features to manage deals and sales funnel are a bit complex too when compared to other cloud CRM providers. We tried to use this feature for a while but it did not fit to our needs.,8,Positive impact: very easy and fast deployment on cloud version. Very low investment to set up and start to use. Chance to test the product before start paying to use it.
Positive impact: ease of use and intuitive system (no need to train users to perform basic tasks). People started to obtain benefits very quickly.
Positive impact: free version up to 12 users/low price for additional users and/or other paid packages.,Pipedrive,MailChimp, Wix, ClickDeskLuciano Gardesani MarquesGood, solid and free project management2017-07-31T22:26:55.612ZWe use Bitrix24 as the main interface between our internal team of editors and external contractors and advisors. Bitrix24 provides a platform to have project-based discussions and assign editorial/production tasks to the entire team. It operates like a Facebook type interface where comments are attached to a discussion idea or project. It eliminates about 90% of emails and email chains (cc's etc).,Task assignment
Task and Project management
User management,Interface - it currently *feels* amateur; I am sure that it's not, but the lack of customisation means that we can't improve it.
Time Reporting - time entries can only be logged in real-time, not post-hoc.,7,Improved collaboration among team members,Xero, Intervals, TradeGeckoVerified UserBitrix24 is all you need in your Organization2016-12-16T21:53:43.080ZBitrix24 is being used by our organization for the general purpose and work related communication. It is being used across the whole organization and every employee of the company get the login details for the same. Bitrix24 helps us for communication between the employees related to work queries, business meetings, schedule, task allocation, file sharing, documents sharing, image sharing, etc. It connects all employees of the company present in different geographic locations. We get all our business tasks, meetings schedules, client information, and contact details all are in one platform i.e. on Bitrix24. Every day of work starts with bitrix24 and ends with bitrix24.,Bitrix24 is not only a chatting and communication platform. It does lots of activities for us to communicate with peers in best way which helps to get done our work activities done properly on time and as per schedule. For example, if there is a meeting scheduled on a particular date, we used to get the notification on that day once we login. Also we get a notification about who is going to attend and what the agenda of the meeting will be. The best thing is that all these activies are very user user friendly in bitrix24. You can easily understand it what's going on there.
Bitrix24 is very simple and understandable. The user interface of the bitrix 24 is damn good looking and appealing. The Update has various option to upload. You can upload any particular file for selected users. Task allocation bar also has various options. It tracks your task activities and keeps updates on it to the allocator. You can close the task by clicking on task completion button, hence the task allocator will automatically get notified that task is completed.
The another best thing of the bitrix24 is general update bar. Every employee can share their updates and task completion success on that. For example, in our organization if any campaign or project is successfully done then person related to that project to share his success with all, and also share his new findings and how they completed this by overcoming the challenges. That feature of bitrix24 is very unique. Even our organization director shares general updates and success milestones of the company on this bar.
You can make groups of particular teams or departments to interact with similar job roles of employees, where you can communicate all your project related queries and tasks with your peers.
In short bitrix24 has reduced the various emailing work within our organization.You don't have to wait for the email for work. You can ping a particular person and get your work done over the system. It is very useful in various small and big updates as well.
Bitrix24 also provides audio/video communication which is also helpful when communicating with senior managers to get better understanding and to solve various business problems.,In spite of various good features of bitrix24, it has room of various improvement also. Bitrix24 has various crash reports in our organization which makes birtix24 annoying. Sometimes the downtime is more than 5 hours, which makes bitrix24 poor on the technical side. This means you cannot depend on bitrix24 for your work; you have to maintain a back up plan for it.
You cannot connect various other applications in bitrix24. It supports very few applications. [For example] Grammarly works poorly in bitrix24.,7,Yes there is positive impact from bitrix24 in our organization after implementation. It has increased the productivity of employees within the department and organization. Now the interaction between employees is quick and it helps to solve various work queries. Dependencies solving time get reduced. All this leads to a good virtual work environment.,MS SharePointVerified User
Unspecified
Bitrix24
35 Ratings
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