Zenefits: Easy usability, moderate service, poor payroll support
December 11, 2018
Zenefits: Easy usability, moderate service, poor payroll support
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zenefits
Zenefits provide our organization with an effective organizational chart, timeclock software and to a lesser extent, payroll system. Our HR department were the primary users of the portal. Employees used the portal for time clock and PTO requests. After a year, we discontinued the Zenefits payroll system and replaced it with a more streamlined solution. Our HR department felt that Zenefit's payroll was more difficult and convoluted than it needed to be.
The organizational structure, staff bios and PTO tracking functions were well liked and well received by the majority of our employees. As a manger of 25 individuals, I found it easy to track time, vacations and absences.
The organizational structure, staff bios and PTO tracking functions were well liked and well received by the majority of our employees. As a manger of 25 individuals, I found it easy to track time, vacations and absences.
- Simple User Interface
- Creates informative employee bios to help teams get to know each other
- Easy PTO/Vacation request, tracking system
- Clunky payroll system (as reported by HR)
- Less than satisfactory technical support
- Difficult initial implementation
- Organizational Clarity
- Required Additional Tools for Payroll Processing
- Increased Employee recognition
Zenefits has a much friendlier user interface than iSolved, but iSolved provided our HR department the necessary functions for payroll tracking and processing. iSolved requires much additional user training but has been a solid payroll solution for our company for two years. We continue to use Zenefits for organizational structure and employee profiles.