Zenefits - DO NOT BUY!!!
May 05, 2020

Zenefits - DO NOT BUY!!!

David Lytle | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zenefits

I highly discourage usage of Zenefits. We are an established company and were switching from outsourced payroll to doing in internal with the help of Zenefits. The 'lipstick on the pig' makes it attractive until you sign up and start to use the product. That's when the wheels fall off. Their Payroll Service does not adapt to an established system -- you must change your payroll cycle to their program (deal breaker when you have hourly employees). We canceled immediately and have been trying for two weeks to get our money refunded, which they are denying even though we never were able to get the system set up and canceled within the first 24 hrs.

Next, try to get someone to respond in person to actually discuss the situation -- impossible!

My best advice to anyone is find a different product. We found an alternative which meets our needs and works with us (much cheaper)!
  • Negative
Support is non-existent. Everything was by email.

Do you think TriNet HR Plus delivers good value for the price?

No

Are you happy with TriNet HR Plus's feature set?

No

Did TriNet HR Plus live up to sales and marketing promises?

No

Did implementation of TriNet HR Plus go as expected?

No

Would you buy TriNet HR Plus again?

No

Nothing! False advertisement - wasting your money! Find a different technology solution!!!

TriNet HR Plus Feature Ratings

Not Rated
Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

  • Brandon Porter | TrustRadius Reviewer
    Brandon Porter
    commented 5 years ago
    DO-NOT-BUY Ive had zenefits for one week now. Cant say that ive used the product because I purchased to help with onboarding. Onboarding new employees has proven to be way more complicating than any other system ive used. The system is set up in stages forcing you to complete setup before you can even get to the dashboard where you can cancel. Unfortunately, I cant get a single employee onboarded and support is not available so there is no way to cancel. Save yourself some time and money by not buying this product! If not then dont say you werent warned!!

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