DO NOT USE
July 12, 2021

DO NOT USE

Tasha Marcelo, SHRM-CP | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zenefits

We use Zenefits for all HR, Payroll, and Benefits needs. We use it across the whole organization.

Pros

  • Integrates with Benefits
  • App is very user friendly
  • Some tasks are automated

Cons

  • ZERO support
  • Implementation was terrible
  • Training resources are available but hard to find what you're looking for
  • ZERO communication efforts
  • 7 day lead time for payroll
  • Payroll
  • Benefits administration
  • Implementation took way too long and had a giant delay in payroll
  • support is non-existent

Do you think TriNet HR Plus delivers good value for the price?

No

Are you happy with TriNet HR Plus's feature set?

No

Did TriNet HR Plus live up to sales and marketing promises?

No

Did implementation of TriNet HR Plus go as expected?

No

Would you buy TriNet HR Plus again?

No

Zenefits would be well suited for a team of HR professionals that had the time to completely learn the system and had the time to sit on hold for HOURS on end with support. Not for small companies with an HR department of one trying to juggle an entire company and can't get anybody to help from their customer support team.

TriNet HR Plus Feature Ratings

7.3
Employee demographic data
7
Employment history
6
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
5.3
Pay calculation
5
Support for external payroll vendors
3
Off-cycle/On-Demand payment
5
Benefit plan administration
7
Direct deposit files
7
Salary revision and increment management
Not Rated
Reimbursement management
5
3.0
Approval workflow
5
Balance details
2
Annual carry-forward and encashment
2
7.0
View and generate pay and benefit information
7
Update personal information
7
View job history
7
View company policy documentation
7
Employee recognition
7
Not Rated
Tracking of all physical assets
Not Rated
5.5
Report builder
6
Pre-built reports
5
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
7.0
New hire portal
7
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

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