Item: Zimbra by Synacor
Rating: 7
Author: Mochammad Zachri

Overall Satisfaction with Zimbra Email & Collaboration

Use Cases and Deployment Scope

We are using Zimbra from Reseller Platform, it's a white label of Zimbra Email Collaboration. It's used for a whole organization to coordinate, collaborate, and broadcast a message to entire / specific department in the group. It solves our problem that have a large team ( >100 people ) but don't want to use G Suite because it's too pricey.

Pros and Cons

Pros

Nice UX, its easy to navigate
Advanced Sharing Access into a resource
Has an integration with 3rd party

Cons

After Sales Support, hard to reach
Mobile isn't as friendly as desktop

Most Important Features

Sharing Access
UX-Friendly on Dekstop

Return on Investment

Cost Efficiency
Easy Setup

Alternatives Considered

Zoho Mail and Google Workspace (formerly G Suite)

We chose Zimbra because Zoho Mail is too pricey with less-functionality than Zimbra. Zoho's UI is better, but we need more than just UI, we need many features that Zimbra has. G Suite is the best for team collaboration of course, but because of the price and our needs we decided to not choose G Suite. And we chose Zimbra.

Key Insights

Do you think Zimbra by Synacor delivers good value for the price?

Yes

Are you happy with Zimbra by Synacor's feature set?

Yes

Did Zimbra by Synacor live up to sales and marketing promises?

Did implementation of Zimbra by Synacor go as expected?

Would you buy Zimbra by Synacor again?

Other Software Used

Zoho Mail, Mailchimp, Slack

Likelihood to Recommend

Zimbra Email & Collaboration service is well suited when you are in a small to large teams, somewhere around 20 - 100. It covers the purpose of team collaboration, it has many rich features, it supports many integrations with another 3rd party. It's more than just an email provider, but less than something like G Suite.

Zimbra Feature Ratings

Comments

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Our experience using Zimbra Email & Collab - it's so-so