Item: Zoho Billing
Rating: 6
Author: Samuel Nygren

Overall Satisfaction with Zoho Billing

Use Cases and Deployment Scope

We use Zoho Billing as the core billing system for our B2B product, including subscription management, invoicing, and handling payments from our online store. The main reason we selected it is the tight integration with the rest of the Zoho ecosystem, since we run Zoho One across our organization for sales and support.

Pros and Cons

Pros

Integrating with other ZoHo modules
Pricing

Cons

Google Analtics integration broken

Return on Investment

Struggling to run ads since it's tricky to track sales in GA

Usability

Zoho Billing covers our subscription and invoicing needs well and fits nicely into our Zoho setup, but its broken GA4 integration is a real limitation for our use case.

Alternatives Considered

Stripe Payments

Stripe is much more flexible and customizable.

Key Insights

Do you think Zoho Billing delivers good value for the price?

Yes

Are you happy with Zoho Billing's feature set?

Yes

Did Zoho Billing live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoho Billing go as expected?

Would you buy Zoho Billing again?

Other Software Used

Zoho CRM, Slack

Likelihood to Recommend

A key business need for us is accurate purchase and revenue tracking in Google Analytics (GA4). Zoho Billing’s GA4 integration has not worked for us, despite multiple support interactions and confirmation from Zoho that the integration currently isn’t reliable. Because of this, we can’t track completed purchases or revenue inside GA4, which creates a gap in our analytics and makes it harder to evaluate marketing performance.

Comments

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Useful but Limited by Broken GA4 Integration

Software Version