Overall Satisfaction with Zoho Subscriptions
We started using Zoho [Subscriptions] for the main purpose of saving money [...]. They offer great options for free or [at] low [costs] in most of their product options. We used Zoho [Subscriptions] for about three years for billing our subscription services. We would charge monthly website hosting to ongoing marketing management subscription fees. It can notify the client before we bill their card on file, [and] can integrate with a lot of credit card processors. It has a lot of functions, including: giving a login portal so clients can update their cards [and] follow up reminders to both clients and our team members, in case of either a successful or unsuccessful billing payment [occurs]. Their pricing starts [as] free, which is great when you start out so you can really get a feel for if it may [or may not] be [a] good fit [...]. [...] The interface is really simple and easy to use. [For example,] if you get stuck, [Zoho Subscriptions] [has] [...] [lots] of [documentations] to walk you through [on] how to set up a specific feature; if you get stuck, their support team is good and fairly quick to get back to you. Great software for when you are starting out and have ongoing regular fees.
- Simple interface to use and set up.
- Billing reminder emails prior to and upon billing.
- Notifications to billing team members and customers.
- Automated recurring billing.
- Simple reports.
- Easy to manage customer database, credit card info, etc.
- [It would] be nice to have one time payment options as a [add-on]. We also develop [websites] and needed one or two time invoices, [but] had to get Zoho [Books Subscription] as well, and [we] didn't use it often.
- [The customer] login portal didn't work very well. [My] customers ended up calling me most of the time to change their card info.
- It would be nice to integrate with a standard credit card processing company, other than Stripe or PayPal so one can take advantage of pricing once you hit a certain amount of charges every month.
- At the time, I couldn't archive a customer and delete their subscription package. It would be nice to have a way to do so.
- Automated recurring billing so we don't have to think about taking transactions.
- Simple reporting to see what is happening quickly.
- Easy to set up, I didn't have to spend a lot of time to start taking in revenue.
- Professional look to billing and reminders which retains clients.
- Save time setting up recurring payments.
- Simple system to learn to get value quickly from software.
- Thryv, Stripe and PayPal Payments
Zoho [Subscriptions] is a lot easier to set up recurring payments and notifications than [Stripe] or [PayPal] alone. They offer notification reminders that will help manage clients, versus setting up an API [..] communication system [to] your own with the others. Clients have an easier time changing credit cards around in Zoho [Subscriptions,] whereas in Stripe and Paypal, you have a lot more manual work.
Overall, Zoho [Subscriptions] is a great system, for most of my personal clients logging into different systems for different needs. [In] addition to subscriptions, [this] is the downfall, but it [is] still a great option for many businesses.
Do you think Zoho Billing delivers good value for the price?
Yes
Are you happy with Zoho Billing's feature set?
Yes
Did Zoho Billing live up to sales and marketing promises?
Yes
Did implementation of Zoho Billing go as expected?
Yes
Would you buy Zoho Billing again?
Yes