Item: Zoho Billing
Rating: 10
Author: Scott French

Use Cases and Deployment Scope

We rent products and we use Zoho Subscriptions to manage our rental payments automatically; set it and forget it. Our customer service set up and manage the accounts. Before we used calendar reminders to run payments for the rentals; [it was] very difficult to track, this takes the guesswork out of it.

Pros and Cons

Taking payments automatically. Once you set up your product billing cycles and assign them to a customer, it's all automatic from there.
Integrations with other Zoho products, We enter our customers in Zoho CRM and they are always updated in subscriptions and books is always showing the correct payments collected.

Declined payments, there wasn't a big alarm that went off automatically when a payment was declined. I have set up different notifications when this happens in the future though.

Return on Investment

We no longer worry about missing payments or tracking the rental program.

Alternatives Considered

None

Beats doing it manually...

Other Software Used

Zoho Books, Zoho CRM

Likelihood to Recommend

I think they set up Zoho Subscriptions for web based subscription plans, I don't use it that way though so I can't attest to this particular scenario, but we use it to manage our rental program and billing for it. This has worked very well for us and the reporting features are good, knowing how much we are forecasting in just the rentals is a great report to view.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Automated Recurring Transactions at its finest.

Overall Satisfaction with Zoho Subscriptions