A Responsive and Reliable Help Desk App
May 31, 2021

A Responsive and Reliable Help Desk App

Hildah Kay | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Zoho Desk

Zoho Desk is the program that clients use in our organization, to air their requests, and demands, and the support team offers them the answers that they require. Again, Zoho Desk creates a timely communication channel, where without delays, messages are spread effectively to the right people. Lastly, Zoho Desk is an organized helps solution, which has ticket management features for the customers.

Pros

  • Zoho Desk enhances or fosters the relationships we already have with clients as we easily communicate.
  • Again, questions and complaints are aired through Zoho Desk regarding our products.
  • Finally, Zoho Desk acts swiftly, through the concept of ticket management.

Cons

  • Zoho Desk sometimes loads or hangs, which lowers its efficiency and this should be improvised.
  • Also, Zoho Desk lacks compatibility on some Apple products, not ignoring the huge customer base which uses them.
  • Other operational challenges were effectively handled.
  • Zoho Desk saves on time, as customers get instant answers.
  • Also, Zoho Desk works on retaining customers because any challenge they get on the way is quickly communicated and resolved.
  • Finally, Zoho Desk lowers the expenses of reaching to clients.
Zoho Desk has an interface that is extremely simple and practical to use, for even clients who are not skilled. Again, Zoho Desk has no lead time, when customers air their views or complaints. Finally, Zoho Desk works/integrates effectively with several other products for business efficiency, even from the other external vendors.

Do you think Zoho Desk delivers good value for the price?

Yes

Are you happy with Zoho Desk's feature set?

Yes

Did Zoho Desk live up to sales and marketing promises?

Yes

Did implementation of Zoho Desk go as expected?

Yes

Would you buy Zoho Desk again?

Yes

Zoho Desk on operational capacity is the most effective help desk we have come across, as it is suitable for businesses of all forms and shapes, from large to small. Again, Zoho Desk captures the attention of all clients, and on time, offers solutions to their demands without failing. Lastly, Zoho Desk requires no extra skill to execute the program.

Zoho Desk has a technical team of professionals, who are well informed, and they know how to share the knowledge with the other players. Besides, they are competent in dealing with all kinds of customers, from divergent locations, and adopt their differences. Lastly, when called upon to solve an issue, they are quickly responsive.
Zoho Desk is the right solution to recommend companies that have many clients, as it offers customer assistance immediately. Again, Zoho Desk is online, hence, far-reaching to those customers which are away from the company. Lastly, Zoho Desk ensures there is no wait time, as the ticketing concept is well maintained.

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