Vault is great for storing passwords only
January 21, 2019

Vault is great for storing passwords only

Leonard Johnson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Vault

We switched over to Vault after using other various password programs. Vault was easy to use for our clients. We could make different categories and then assign passwords to each company. We could each log into Vault and search for a company password. It was also easy to edit each entry.

Pros

  • Categorizing each password
  • Assigning permissions for other users to view passwords
  • It was easy to import into IT Glue

Cons

  • The user interface can be confusing at times. You can wind up in a different category very easily.
  • Maybe a notification for duplicate entries would help manage passwords a lot better.
  • An integration with Zoho Help Desk would be nice
  • Inexpensive when packaged with other Zoho products.
  • Saved time on projects by being easy to access
  • We ended up importing all of our Vault passwords into another program very easily.
IT Glue combined all our needs as an MSP. Vault was great until we got out of using Zoho Help Desk. We were able to monitor server information and client documentation better with IT Glue. Vault is easy to use, but in the end wasn't what we needed. Vault is a great program, but if you're looking to have a much more detailed password documentation system then I'd suggest looking for something similar to IT Glue where everything is combined together. Vault is great for passwords and passwords only.
It works well when you have an MSP with multiple passwords to manage. It's easy to use. It may not be helpful if you need to keep your documentation in the same program as your passwords. When used with other software it can get very confusing.

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