Why You Should Be Using Zoom
February 16, 2017

Why You Should Be Using Zoom

Alex Jankila | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Zoom

As a company, we now use Zoom for our online phone systems, inter-company meetings, and conference calls, as well as for remote meetings with clients. In my position, I also use the Zoom Webinar add-on to conduct several webinars per month with a large number of clients in attendance. As a web-platform company with clients spread throughout the world, the features Zoom provides make it extremely easy for our employees to connect with clients in all capacities.
  • The quality of the calls and video is excellent with little to no connectivity issues.
  • The webinars are very easy to manage with the extensive list of features and has drastically improved the quality from what we were previously using.
  • The interface is easy for even our non-tech savvy clients to navigate without issues.
  • In all honesty, I haven't come across any areas that need improving. All of the features I use in my daily routine work exceptionally well.
  • The quality of our webinars has dramatically improved as has attendance. We've also encountered fewer issues with people being unable to join due to technical issues. Now it's primarily due to the sessions being at max capacity.
  • After using Zoom as a single member for a little over 7 months, our company made the switch and we now use it company-wide.
We used to utilize RingCentral for our phone and online meeting services. The quality wasn't always great and there were connection issues that became problematic for both our employees and our clients. Since changing over to Zoom, the connection has always been consistent and reliable, with outstanding quality across the board.
For online calls or meetings, I feel that the quality is superior to other platforms, with excellent reliability. And for group meetings or webinars, the webinar add-on service exceeds every expectation I could have. It's incredibly easy to add panelists, share screens, control attendee participation, as well as record the entire session without issue. I would absolutely recommend Zoom to anyone looking to host group meetings or webinars without any hesitation.

Zoom Feature Ratings

Not Rated
High quality audio
High quality video
Calendar integration
Not Rated
Meeting initiation
Record meetings / events
Desktop sharing
Live chat
User authentication
Not Rated
Participant roles & permissions