Item: Zoom
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

It is being used in our professional services group to increase customer engagement without always hopping on planes.

Pros and Cons

Greater intimacy with clients
Improved communication and understanding
More opportunities for collaboration

Security, perceived and actual
Improved usability in secure environments
Better instructions for people using the browser version

Return on Investment

Closed first deal without an onsite visit
Improved team-member communication
Time saved through more effective communication

Alternatives Considered

Relative to other tools I have used it is starts up far more easily and far less time is wasted getting meetings started

It generally works great for conference calls and collaboration sessions. Video and audio are typically strong, although there seems to be a bit of a drop in audio quality over the last couple quarters.

Creating Far More Closeness With Clients and Teammates

Software Version

Overall Satisfaction with Zoom

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Alternatives Considered

Likelihood to Recommend

Zoom Feature Ratings