An Honest Zoom Review from a Potential Competitor
October 16, 2019

An Honest Zoom Review from a Potential Competitor

Kendall Herring | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Zoom Meetings & Chat
  • Zoom Rooms

Overall Satisfaction with Zoom

My organization is standardized on WebEX, but I often use Zoom when dealing with customers and partners. I think that the organization rushed into deciding on WebEx, and I think Zoom would have been a better option.
  • Meetings start quickly - efficiency is huge when multiple users are (potentially) wasting time.
  • Screen sharing - the soft codec makes screen sharing quick and easy.
  • Green screen - video-friendly background options integrate well. I'm seeing a lot more of this.
  • Integration with predominant control system platforms- AMX, Crestron, Extron.
  • Retroactive integration with existing room systems.
  • Analytics software prevalence or integration - RMS, Fusion, Global Viewer, Utelogy, etc.
  • Negative - Neat is replacing one of our products.
  • Negative - partnering with our competitors.
  • Positive - utilizing the JBL PSB-1 soundbar.
  • Positive - contributing to the VTC familiarity in the higher education market.
I don't like it - weak control integration due to Crestron.
Zoom is great for new build campuses, schools with an agnostic approach to legacy standard-based VTC hardware.

Zoom Feature Ratings

Not Rated
High quality audio
High quality video
Calendar integration
Meeting initiation
Record meetings / events
Desktop sharing
Live chat
User authentication
Participant roles & permissions