Zoom's New 40 Minute Call Restrictions Drain Value from a Once Exception Product
May 04, 2022

Zoom's New 40 Minute Call Restrictions Drain Value from a Once Exception Product

Simon Needle | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Zoom Meetings & Chat

Overall Satisfaction with Zoom

With the Zoom price increase on their free plan, they are strong-arming existing users and damaging brand goodwill. 1-on-1 Zoom lessons were previously free for unlimited minutes. Rather than identifying and eliminating their wastage and accounting for the goodwill, an unlimited free video conferencing service provides, without prior warning, they limited that time to 40-minutes. It is likely a blow to business with existing meetings on the books and it was not sufficiently publicized. If I stand to lose money on my existing meetings because my services cannot be rendered in the agreed-upon 55 minutes, how am I incentivized to upgrade my plan? Zoom and its fiduciary partners should reconsider their policy. However, I am impressed by the functionality of WhereBy and will be porting my services through them in the meantime!
  • Uninterrupted meeting connection
  • Functionality with external microphones
  • Complementary screen sharing
  • Change in subscription plan will cost small businesses the most
  • The lack of a warning for the new free meeting time limit creates a wedge in user trust
  • $15/mo plan is not competitive with free services with similar functionality like WhereBy
  • Unlimited free 1 on 1 meetings (Gone as of 05/02/22)
  • Solid connection
  • Integration of External Hardware
  • Zoom 1 on 1 unlimited meeting secured my income through the course of the pandemic
  • Zoom's new restrictions on 1 on 1 meeting will cause me to choose different video call infrastructure due to high pricing and poor professional decorum

Do you think Zoom Workplace delivers good value for the price?


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Zoom has severely injured the goodwill it has garnered over the worst of the pandemic. After capturing the market share with free unlimited 1 on 1 meeting, strong-arming users who are dependent on this infrastructure is, at best, insulting and at its worse, an unethical positioning in the marketplace.

Zoom Workplace Feature Ratings

Not Rated
High quality audio
High quality video
Calendar integration
Meeting initiation
Record meetings / events
Desktop sharing
Live chat
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated