Easy to Sign Up / Difficult to Cancel
March 30, 2023
Easy to Sign Up / Difficult to Cancel
Score 2 out of 10
Vetted Review
Verified User
Software Version
Business
Modules Used
- Zoom Meetings & Chat
- Zoom Phone
- Zoom Rooms
- Zoom Video Webinar
Overall Satisfaction with Zoom
I have used Zoom on a regular basis for my business and was pleased with its performance. However, when I sold my company, I did not cancel my subscription while my business address was still active. Once I remembered to cancel this subscription, I tried to log in using my old business email and was prompted to enter a code that was sent to my old email address. As I no longer had access to that email, I was unable to access the code nor the Zoom account. Zoom Support instructed me to send an email and I have been in an endless loop of replies and delays in trying to cancel my subscription. I understand that this can happen according to online chats, but Zoom refuses to resolve what is really a simple situation.
- Signing Up
- Access to Features and Services
- Billing Credit Card on Timely Basis
- Moving my open ticket around with the organization to hide the fact it is not resolved
- Canceling your subscription if your email is not accessible is problematic
- Chatbot is not helpful
- Support does not return replies in a timely basis
- Capacity for Logons
- Recording
- Whiteboarding
- Negative: I could be spending valuable time doing revenue generating activities
Do you think Zoom delivers good value for the price?
Yes
Are you happy with Zoom's feature set?
Yes
Did Zoom live up to sales and marketing promises?
No
Did implementation of Zoom go as expected?
Yes
Would you buy Zoom again?
No