Item: Zoom
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We currently use Zoom for customer calls, meeting with customers, and meeting internally. We also use it to record training videos and staff meetings for internal purposes.

Pros and Cons

It allows us to connect with each other and customers easily and quickly by simply sending a link.
It is user-friendly.
It has a lot of options when holding a meeting (breakout rooms, screen sharing, recording, etc.).

It would be nice if the 40 minute time limit weren't an issue.
The customer service hasn't always been great.

Most Important Features

Reliable meeting/calling functions
Easy to use
Has the functionality we need

Alternatives Considered

Zoom seems very user-friendly and reliable. The call routing has worked well for us, and we use it often for meetings.

Key Insights

Do you think Zoom delivers good value for the price?

Yes

Are you happy with Zoom's feature set?

Yes

Did Zoom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom again?

Yes

Zoom makes it very easy to quickly jump into a meeting. I like that you can just send someone the link and they should be able to join. It's very nice for people who aren't very tech-savvy. We've also had a good experience using it for customer calls/voicemails.

Zoom Makes Connecting to Teammates and Customers Easy

Software Version

Modules Used

Overall Satisfaction with Zoom