Solid product with AI features enhancing productivity
October 02, 2024
Solid product with AI features enhancing productivity
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zoom Revenue Accelerator
We use it to boost productivity in our organization. We needed better visibility into how we are engaging with our customers and how managers can coach their employees using AI.
Pros
- Coach employees using moments captured from conversations
- Scores conversations using engagement, sentiment, patience, others
- Search objections, competitors, other terms.
- Analytics
Cons
- Guidance templates to employees before calls based on customer personas
- Zoom Revenue Accelerator graphics / sections are images in Salesforce. Needs better integrated visuals of dashboards in Salesforce
- Looking forward to Dialers
- We’ve seen a jump in productivity- since it’s initial stages for us, it is already 10%
- Initially since our integration with Salesforce had a lot more customization it was a little buggy at the beginning for a couple of weeks. But after that it was a breeze! Scalable and robust
- Truly, Zendesk Talk and Talkdesk
AI features with conversations is solid and directly helps the business
Do you think Zoom Revenue Accelerator delivers good value for the price?
Yes
Are you happy with Zoom Revenue Accelerator's feature set?
Yes
Did Zoom Revenue Accelerator live up to sales and marketing promises?
Yes
Did implementation of Zoom Revenue Accelerator go as expected?
No
Would you buy Zoom Revenue Accelerator again?
Yes
Comments
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