Question 1

What is Zendesk Talk?

Accepted Answer

Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels.

Question 2

What is Zendesk Talk's best feature?

Accepted Answer

Reviewers rate Outbound response and Click-to-call (CTC) and Interactive voice response highest, with a score of 10.

Question 3

Who uses Zendesk Talk?

Accepted Answer

The most common users of Zendesk Talk are from Mid-sized Companies (51-1,000 employees).