Satisfied user
June 03, 2024

Satisfied user

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Phone
  • Zoom Team Chat

Overall Satisfaction with Zoom Workplace

Zoom Workplace is our main office phone and has completely replaced a physical phone. It allows us just about work anywhere and not be tethered and hindered by physical phone connections.

Pros

  • Easy accessible from practically anywhere there is an internet connection
  • Easily able to set up message retrieval
  • Allows access to texting ability that was previously not an option on the physical phone

Cons

  • Setting functions will need to be done from the desktop version and not the app. It would be helpful if this was inter-changeable.
  • Definitely for the better in terms of versatility and cost savings on physical phones

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

We have employees working in office and at home. The Zoom Workplace allows easy accessibility for all. It is very versatile.

Zoom Workplace Feature Ratings

Directory of employee names
10
Answering rules
10
Call recording
9
Call park
9
Message alerts
9
Business SMS/External Messaging
10
Voicemail Transcription
10
Mobile app for iOS
10
High quality audio
9
High quality video
9
Calendar integration
9
Meeting initiation
9
Record meetings / events
9
Desktop sharing
9
Live chat
Not Rated
Centralized communications management
Not Rated
Call and meeting analytics
Not Rated

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