Zoom Workplace is an Essential here!
June 03, 2024

Zoom Workplace is an Essential here!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Phone
  • Zoom Scheduler

Overall Satisfaction with Zoom Workplace

My company uses Zoom Workplace for internal and external meetings, webinars, and phone. Daily we conduct client training sessions utilizing the waiting room, polls, and breakout room features. Zoom Workplace has been the highest quality, most consistent, and the best product for our company needs. We've tested other products, and always return to Zoom Workplace.

Pros

  • Zoom Workplace's meeting tools, such as polls and breakout rooms have been invaluable in our work.
  • All meetings always have a high quality user experience, making the learning curve very easy for non-Zoom users.
  • The Zoom Cloud feature allows our Operations Team to access any client recording recorded within our company account. Which has proven to be a valuable tool time and time again.

Cons

  • Sharing sound when sharing screen could be made simpler or more obvious. I've found that many folks have struggled to successfully share sound.
  • It would be great to have a timer feature added to Zoom Workplace meetings. Though you can have a countdown clock visible while in Breakouts, I think it would be helpful to be able to use a countdown clock while in the main meeting room.
  • I'd love to see Zoom Workplace incorporate some more interactive tools such as Menti. We love using Menti, but it does become tedious to switch from program to program.
  • Our company is able to successfully conduct hundreds of meetings per week.
  • We've streamlined meeting scheduling with the new Zoom Workplace Scheduler feature
  • Zoom Workplace cloud has allowed us to effective store and share recordings
We've found that Zoom Workplace is much more user friendly, has features that we require for classroom sessions. And we also have had for more success using all available features in Zoom Workplace. In Teams, we've had trouble sharing documents in the chat, organizing breakout rooms and polls, as well as allowing folks to share their screen. A lot of the limitations we've found in Teams are viewed as a security feature by Microsoft.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Zoom Workplace is so user friendly, and has everything that we need for our company's training engagements. It's a rare moment we run into any issues with Zoom Workplace. The settings are easily adjusted for all licenses, but can also be adjusted individually as necessary. Best of all, no features are limited once other folks join the meeting. That was our biggest problem with other video conferencing software's.

Zoom Workplace Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Business SMS/External Messaging
Not Rated
Voicemail Transcription
7
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
High quality audio
10
High quality video
10
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
Desktop sharing
10
Live chat
10
User authentication
10
Participant roles & permissions
10
Centralized communications management
10
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
10

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