Would recommend!
December 10, 2024

Would recommend!

Lee Ann Malott | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Phone
  • Zoom Rooms
  • Zoom Whiteboard
  • Zoom Video Webinar
  • Zoom Clips
  • Zoom Team Chat
  • Zoom Meetings & Chat

Overall Satisfaction with Zoom Workplace

Most of the team utilizes Zoom for phone call follow-up. I love that I can check my voice messages from the platform and do not need to rely on calling my virtual mailbox daily. It was easy to integrate into my routine. The chat feature is handy, but I need to check if I have a message, making it easy to miss.

Pros

  • Voicemail accessibility.
  • User friendly phone management.
  • Modern
  • Functional

Cons

  • The chat feature could be more accessible and easy to use.
  • Flexible phone systems make department changes easy.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Zoom is an incredibly user-friendly phone experience. It takes the guesswork out of voicemails, phone functions, conference calls, and more. Other business phone systems are surprisingly difficult and do not make managing the system easy. Zoom is highly recommended if you or your staff dread switching phones, extensions, or other management functions due to its difficult nature. Previously, I was left feeling like I needed a degree to change the display name of phones; Zoom is miles ahead of our past two systems.

Zoom Workplace Feature Ratings

10.0
Directory of employee names
10
9.2
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
6
Voicemail Transcription
9
Mobile apps ()
Not Rated
Performance & Compatibility of Online Events Software ()
Not Rated
10.0
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
Screen Sharing ()
Not Rated
10.0
Live chat
10
10.0
Participant roles & permissions
10
Unified Communications Platform and Collaboration ()
Not Rated

Comments

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