ZoomInfo is enforcing a bigger renewal scam than Sirius/XM!
March 15, 2022

ZoomInfo is enforcing a bigger renewal scam than Sirius/XM!

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with ZoomInfo SalesOS

ZoomInfo has to be the most unethical company I've ever worked with. We purchased a one-year subscription to their ZoomInfo product which expired on 3/1/22. On 1/3/22 at 10:00 pm, I received an email asking who to send a renewal package to. I responded the very next morning stating that we would not like to renew and asked to confirm the last day of our contract to ensure we were paid through 3/1/21. The only response to my email was a DocuSign request for a new contract. I declined the DocuSign request and reiterated my intent to cancel at the end of our current contract on 3/1/22. Still no response until 3/11/22 when I received a call from a sales rep asking how we were going to pay for the renewal. After numerous attempts to deal with the rep directly, I contacted their legal department who responded that they intend to enforce a valid renewal in excess of $15,000. I am certain based on other postings here that we're not the only company that has encountered this renewal scam. I would like to speak with anyone else who has been scammed this was to initiate a class-action lawsuit to prevent this type of scam from continuing in the future. Do not do business with this shady organization. They are running a renewal scam and have no ethical compass.

Pros

  • They ignore the wishes of their customers very well

Cons

  • They don't care about the success or desires of their own customers

Do you think ZoomInfo Sales delivers good value for the price?

No

Are you happy with ZoomInfo Sales's feature set?

No

Did ZoomInfo Sales live up to sales and marketing promises?

No

Did implementation of ZoomInfo Sales go as expected?

Yes

Would you buy ZoomInfo Sales again?

No

This was the worst experience I've ever had with a company that doesn't seem to care about its customers. Does anyone think it's reasonable to scam your own customers?

ZoomInfo Sales Feature Ratings

Not Rated
Advanced search
Not Rated
Identification of new leads
Not Rated
List quality
Not Rated
List upload/download
Not Rated
Ideal customer targeting
Not Rated
Load time/data access
Not Rated
Contact information
Not Rated
Company information
Not Rated
Industry information
Not Rated
Salesforce integration
Not Rated
Company/business profiles
Not Rated
Alerts and reminders
Not Rated
Data hygiene
Not Rated
Automatic data refresh
Not Rated
Tags
Not Rated
Filters and segmentation
Not Rated
Sales email templates
Not Rated

Comments

  • Kurt West | TrustRadius Reviewer
    Same experience!

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