Zopim By Zendesk is an amazing solution, with very little room for improvement
February 20, 2017

Zopim By Zendesk is an amazing solution, with very little room for improvement

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Basic

Overall Satisfaction with Zopim by Zendesk

It is our live chat solution. We talk to customers about their pre-sales questions and concerns.
  • Triggers - they let you complete actions based on various information.
  • Shortcuts - Super helpful way to send pre-canned messages.
  • I wish I could see a preview of the customer's message before he sends it.
  • Incredible ROI. We close way more sales thanks to it.
If you need live chat and can pay for it.