Zuora the beta product
March 28, 2016

Zuora the beta product

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

We use Zuora to track our customers' subscriptions and to invoice them. The recurring subscription management is very useful, but other features we'd hoped we could use it for (tracking number of active customers, revenue module) have not been very helpful. It is used by the entire company, our sales staff uses it to track their customers' products, and offer them upgrades/supporting products.


  • Proration - when Zuora is supposed to prorate, it does it accurately
  • Maintain subscriptions - on stable customer accounts, we can rely on zuora to maintain and bill them.
  • Updates to the product catalog are easy and not disruptive to existing customers, only affecting them at the renewal of their subscription
  • Updating posted invoices is easy.


  • Products are stuck on the calendar month - adding plus months or other irregular subscriptions is clunky and difficult
  • Credit Balance adjustments - I'd like to be able to apply negative invoices to positive ones, instead of relying on CBAs that can't be easily traced back to each other
  • Even with all subscriptions auto renewing, it is difficult to tell what our renewal invoices for a month will look like - since we have products scheduled to start and scheduled to end.
  • Zuora can hold multiple payment methods but it can only have one designated for everything, and switches must be manual. If payment methods could be per subscription or product, that would be nice.
For purely recurring annual products/subscriptions, Zuora handles them perfectly. We have had trouble with usage, especially when we want products to invoice usage separately. Zuora is also not great when we have a termed product that is not a year long and not renewing. If you have flexibility or uniqueness for different customers, zuora is not super appropriate.


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