First year experience with Zuora billing system has been challenging for us
March 28, 2016

First year experience with Zuora billing system has been challenging for us

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

We are using Zuora in our billing department. The quote is created in Salesforce and then sent to zbilling where a bill run is performed and invoices generated.


  • Strict control over subscriptions start/end dates
  • Control over cancellations; billing is stopped right away
  • Autopost and Autoemail feature (although not able to use this feature in production just yet)


  • Not able to generate a report for billing in home base currency (we deal with billing in multiple currencies)
  • Does not accommodate fractional terms (contracts must have full number of months) therefore it is difficult to make products co-terminus
  • A negative invoice can't be directly applied to an existing invoice to offset the charge
Still in process of stabilizing the billing after data migration. All we can do in Zuora is to generate invoices and manually email them to the clients directly from Zuora.
Well suited - Prepaid subscriptions such as Netflix.
Anything else - does not work b/c of lack of flexibility in custom billing (split invoice is the only custom billing option and that one has limitations)

Using Zuora

There is a lot of improvement in every area if Zuora wants to become a strong billing system for anything else other than prepaid subscriptions type Netflix.
Easy to use
Unnecessarily complex
Requires technical support
Not well integrated
Slow to learn
Lots to learn
  • make products co-terminus


More Reviews of Zuora