Churning is bad for you. Start Zuora instead.
December 07, 2015

Churning is bad for you. Start Zuora instead.

Jules Besnainou | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora Insights

Zuora Insights helps our client managers assess each client and prospect's usage of our product, as well as get a better picture of specific demographics of users. From time to time, we also use it to understand which actions get the most attention from users, and how new features are picked up.
  • Quick setup, super easy to use.
  • Gives great insight at a very granular level (user feeds), but is also very good at the big picture (account groups).
  • Visual cues give you instantaneous snapshots of account and user health.
  • Ultra-responsive customer success team helping you make the most of the product.
  • Combines product data and CRM data, which is awesome, but only as awesome as your CRM data is!
A couple of scenarios where Zuora Insights is invaluable:

  • I want to reduce churn, but don't have enough data on customer engagement
  • I'm having a hard time identifying power users and slackers
  • I want to push free users to conversion, but need information on what's the best time to reach out