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well-suited as an interface for support teams to work with engineering. We use Intercom, and Linear has a direct integration, so updates in a Linear ticket sync

We use Intercom mainly for customer support, we used to dedicate a lot of time answering basic questions but thanks to Intercom's Fin we can give more … applies to Intercom's Fin AI, the training process and the changes in the structures in the articles in order to be processed by Intercom's …

We utilize Fin by Intercom to handle initial chats as well as help center inquiries - with an additional focus in snippets via their AI solution: FIN … Well suited for teams who are willing to help Fin by Intercom digest the most important information. Not recommend for those who wish &hel…

providing the right information without going overboard. However, from the Intercom Fin user’s perspective, I think there’s room for improvement in how escalation … then—which makes it pretty hard to compare. In any case, I immediately found Intercom simpler, more intuitive, and more professi…

Intercom is used to: 1. Improve automation of support through the use of Fin AI, workflows, macros, and tickets. 2. Send outbound messages to customers … available. 3. Keep track of customer support metrics through the use of Intercom's reporting. 4. Keep a contact database to keep track of l…

over multiple tickets differently. Great for people who are already on Intercom, but not necessarily much better than Chatbase/other similar platforms. … Both are quite similar, and we use both (Fin in Intercom, Chatbase in our custom in-app bot).

continues to get better over time, there are always improvements by the Intercom team … We selected Intercom over Zendesk as AI was ready to use and Zendesk did not have such features … Overall it was the right decision and everything including the switch to intercom went quite well.

use Fin because we already use Intercom, and it was easy to train on and implement, given our current use of Intercom. … Fin was very easy to train and implement. We had previously used Intercom, so we already had a lot of content available there, and Fin was able to … are responsible …

Intercom has a really complete suite of tools that could be "too much", but their

be a bit tricky to configure sometimes due to the wealth of options. Intercom's own Fin AI agent is also SUPER useful for helping set things up.

are adaptable and integrate with any features that we need. forwarding, intercom usage, dial plans and trees. We face many requests for setup or operational

Fin by Intercom is first line defense for our support tickets. Fin by Intercom has scaled to now answer 80% of our support requests on its own. We use … Providing feedback to Fin by Intercom is cumbersome Need ability to monitor how many people skip Fin by Intercom by immediately asking for a…

nonprofit. It routes all our calls effectively and provide interoffice intercom communication. Most useful is the feature that sends our voicemails to … email voicemail interoffice intercom call transfer

We use Fin by Intercom as one of the communication tools that answers user queries. It helps answer the FAQs and help potential and current users to get … It also helps address the issue of language barrier as one of Fin by Intercom's special features is the real time translation for both th…

We use Fin by Intercom as a front-line support layer to handle inbound customer and dealer inquiries across our website and portal. It’s not a “nice-to-have

Zapier Meta Intercom … Zapier was complicated and needed someone more tech minded than me to set it up. Intercom - it's linked on a basic level … level but we couldn't get Klaviyo to send information from the forms to intercom for our sales team to pick up the enquiries - this is why …

one in Canada. Overall, we have around 50 lines, auto-attendants, shop intercoms, and alert functions set up. The install was easy, service is consistently

of Fin's capabilities. As a user myself, I ask Fin questions often about Intercom/Fin and it answers with quality responses. … customer comms than those other apps. And it's natively integrated with the intercom customer support software … Intercom support helped me understand the limi…

great for our use especially since we are already heavily invested in the Intercom ecosystem. Although Fin AI has been great and continues to receive improvement

easy to navigate. We use intercom to run NPS campaign inside our platform, I had a few questions about set up and Fin by Intercom was able to answer them … Fin by Intercom vs. Zendesk/Salesforce - Fin by Intercom is often cheaper at low-to-mid volumes because it has … Fin by Intercom i…

and extending automation capabilities through platforms like Atlassian, Intercom, and Zapier. I have found Gemini to be helpful for cutting down on time

Ease to set up new outbound messaging plays Engaging with Fin by Intercom for any support related requests Working directly with our assigned account … Overall Fin by Intercom is a powerful tool and I really like being able to message customers within … I havent' used any other product…

Slack, Intercom, Braze